Project Lead- Professional Services BOLOGNA

Project Lead- Professional Services
Bologna
Emilia Romagna, BOLOGNA

About Arbolus

Arbolus is reinventing the traditional and analog expert network industry by bringing technology to the forefront of knowledge sharing.

Our platform helps hundreds of clients worldwide to connect with the best experts, collect high-quality insights faster, and streamline their processes using leading AI technology.

Headquartered in London, we are a venture-backed scaleup working with global consulting and leading private equity firms. With offices in Barcelona, New York, and Gurgaon, we have a truly international team.

Recently listed as one of Europe's top 100 fastest-growing companies, we are building a team that can continue to support our ambitious growth plans.

About the role

Arbolus is looking for an experienced professional for the role of a Project Lead to join our team in India. Our Project Leads are responsible for client delivery and maintaining and growing client relationships for their accounts/regions.

They lead a team of Associates/Sr. Associates and are responsible for leading and delivering on all short/medium/long term projects.

Our Project Leads are customer-obsessed and are constantly working towards providing great customer experience to our clients.

Key responsibilities you will be in charge of:

Lead project delivery: Manage project delivery globally and contribute to revenue directly by working on projects themselves.

Responsible for assigning projects, scoping, articulating project needs clearly, and providing support throughout the project delivery cycle.

Ensure all projects meet the required SLAs, prioritize projects based on urgency, and optimize team allocation for effective project delivery.

Build relationships with key clients and frequent users, proactively support the team manager and sales team through active feedback on client needs.

Be a flagbearer of innovation and product development, providing regular feedback to the business and product team on process improvements and product enhancements.

Provide on-the-job coaching and mentorship to junior team members, develop training programs, and assist in onboarding new joiners.

About you

We are looking for curious and ambitious people who are eager to learn, achieve success, and contribute to Arbolus's business growth.

Requirements to succeed in this role:

Hands-on experience in the expert networking industry is mandatory.

Up to 5 years of experience in client-facing roles in a professional services organization such as Expert Network, Executive Search, or Market Research.

Experience in end-to-end project delivery and client handling, with the ability to manage critical projects through effective prioritization and team resource allocation.

University degree with demonstrated high academic achievement; advanced degree preferred.

Exceptional stakeholder/customer management skills and the ability to nurture relationships to achieve business priorities.

An agile mindset, curiosity about innovations, and the courage to break traditions.

What we offer:

Uncapped bonus on top of your base salary.

32 days of paid time off and 12 bank holidays per year. Arbolus emphasizes quality of life and ensures everyone has a fair amount of time to recharge and relax.

Share option plan for all employees.

Comprehensive Health Insurance plan.

Top-notch equipment to make our work efficient (MacBook Air, Apple iPhone, Poly Voyager Headset).

Free breakfast and lunch every day.

Snacks and refreshments during the day.

Regular social activities and events.

Arbolus is an Equal Opportunity Employer and does not discriminate based on race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status, or any other characteristic protected by law.

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