Project Manager, Business Transformation Milano

Project Manager, Business Transformation
Milano
Lombardia, Milano

Role purpose**:

Main responsibilities of this role:

- identifying emerging business needs and projects, that need to be included or have an impact on the Business Transformation scope

- designing and validating customer journeys and processes, across multiple touchpoints including both care and sales channels (web, TOBi, app, IVR, customer care, retail, telesales, CVM)

- ensure to deliver program goals on budget and on time

**Key accountabilities and decision ownership**:

- Ability to simplify complex information within cross-functional activities

- Ability to identify, gather and analyze main KPIs

- Coordinate with cross departments stakeholders, including marketing and IT, to gather key information critical to success of the project

- Establishing compelling and coherent experiences across customer-facing channels, identifying potential issues and mitigations in advance

- Collaborate with Digital Transformation vendor to provide the best solution possible with a specific attention to processes simplification

- Identify new opportunities for simplification and synergies among the several parallel workstreams

**Must have technical / professional qualifications**:

- Strong interpersonal and organizational skills

- Good knowledge of MS office (ppt, excel)

- Proven working experience in project management

- Fluent English

- Knowledge of CRM within Digital & Business transformation is a plus