Provision Of Satcom Technical Support Services – Lughezzano Ne

Provision Of Satcom Technical Support Services – Lughezzano
Ne
Liguria, Ne

Essential Qualifications/Experience EXPERIENCE AND EDUCATION: High school diploma or a degree in electronics or a related network/communication field experience of 10 yearsAt least 5 years of experience as a satellite technician or in a similar roleGood knowledge of electronic and RF measurement instruments, proficiency with hand and power toolsExcellent customer service and communication skillsValid driver's license and reliable transportationCompTIA A+ or Network+ certificationAbility to work on 24 hr shiftsDesirable Qualifications/Experience Fluency in Italian languageDuties/Role Under the direction of the Service Delivery Manager (SDM) and the Project Manager (PM), will work closely with the project Lead Developer (LD) and develop and update the IOTA suite of toolsWill be responsible for the installation, maintenance, and repair of satellite communication systemsOffer support services including the following activities: with excellent technical skills, problem-solving abilities, and a commitment to providing top-level customer serviceInstallation and Setup:The complete Installation and configuration of all elements of a satellite communication systemBaseband elements such as: SATCOM modems, routers, switches, media converters, matrix switches, line amplifiers and other active and passive elementsLow and high power RF elements such as: UP/Down Converters, Intermediate and high power amplifiers, LNA's, RF over Fiber converters and other active and passive RF elementsAntenna elements such as: Motor DC/AC, power/servo drives, gearbox, Antenna control system elements, DehydratorMonitor and Control system such as: workstations, servers, gateways, Digital signal processors, network elements and analogue/digital interface elementsSoftware such as: Windows, Linux, Network IOS, proprietary system monitor and control application software, software system configurationsThe Updates/changes of hardware and software configuration on all satellite station elements as required or ordered/requestedSatellite link setup network, baseband and RF configurationSoftware/configuration update and patches on all systems as requiredThe installation of Power/data cable and fibre optic cable, maintaining, labelling and updating as-built documentsTo support the local Power technician in install and setup of:Power generation and distribution systemsHeating and cooling systemsAncillary systems (Fuel, water supply domestic and fire protection)Maintenance and Repair:All active/passive SATCOM, Power, HVAC, security and ancillary elements/systems following the guidelines and instructions of the specific system preventive maintenance procedure to ensure the systems are functioning correctlyFrequency: Daily, weekly, monthly, 3 monthly, 6 monthly and yearly inspectionsConduct regular preventive maintenance tasks:Cleaning of all active and passive elements/systems SATCOM, Power, HVAC, security, ancillary and system room/locations following the guidelines and instructions of the specific system preventive maintenance procedureGreasing of mechanical parts following the guidelines and instructions of the specific system preventive maintenance procedureMeasure and adjust where required of active/passive electronic elements/systems following the guidelines and instructions in the specific system preventive maintenance procedureAssist power technician in preventive maintenance tasks as requiredFrequency: Daily, weekly, monthly, 3 monthly, 6 monthly and yearly inspectionsDiagnose and repair:Any issues with SATCOM, Power, HVAC, security and ancillary system following the guidelines and instructions of the specific system corrective maintenance procedureReplace faulty components and update software of SATCOM, Power, HVAC, security, ancillary system following the guidelines and instructions of the specific system corrective maintenance procedureService Delivery SupportStakeholder Management: Communicate with team members and customers to understand their needs and provide updates and solutionsService Support: Provide technical support and troubleshooting assistance for local and remote users/customersConfiguration management: Maintain accurate records of services provided and customer interactions in TT-Comms, ITSM and LogbookSupport Model: The service needs to be delivered under the lead by the site Station Commander and integrated with the current on-site support team on a 24/7 basisParticipate in the daily reporting and planning activities (daily stand-ups) as well as the required participation in workshops, events and conferences related to the supported services, as requested by the service delivery manager

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