Provision Of Satcom Technical Support Services Venezia

Provision Of Satcom Technical Support Services
Venezia
Veneto, Venezia

2 51 66 - Provision of SATCOM Technical Support ServicesPeriod: Delivery driven (start on 01 May 2025). Deadline: 21 Mar 2025. Duties/Roles:Installation and Setup:The complete installation and configuration of all elements of a satellite communication system;Baseband elements: SATCOM modems, routers, switches, media converters, matrix switches, line amplifiers, and other active and passive elements;Low and high power RF elements: UP/Down Converters, Intermediate and high power amplifiers, LNA's, RF over Fiber converters, and other active and passive RF elements;Monitor and Control system: workstations, servers, gateways, Digital signal processors, network elements, and analogue/digital interface elements;Software: Windows, Linux, Network IOS, proprietary system monitor and control application software, software system configurations. Updates/Changes:Update hardware and software configuration on all satellite station elements as required or requested;Setup satellite link network, baseband, and RF configuration;Install power/data cable and fiber optic cable, maintaining, labeling, and updating as-built documents;Support local Power technician in install and setup of power generation and distribution systems, heating and cooling systems, and ancillary systems (fuel, water supply domestic and fire protection). Maintenance and Repair:Conduct regular maintenance inspections of all active/passive SATCOM, Power, HVAC, security, and ancillary elements/systems;Perform preventive maintenance tasks including cleaning, greasing, measuring, and adjusting electronic elements/systems;Diagnose and repair any issues with SATCOM, Power, HVAC, security, and ancillary systems;Replace faulty components and update software following corrective maintenance procedures. Service Delivery Support:Stakeholder Management: Communicate with team members and customers to understand their needs and provide updates and solutions;Service Support: Provide technical support and troubleshooting assistance for local and remote users/customers;Configuration Management: Maintain accurate records of services provided and customer interactions in TT-Comms, ITSM, and Logbook;Support Model: Deliver service under the lead of the site Station Commander and integrated with the current on-site support team on a 24/7 basis;Participate in daily reporting, planning activities, and workshops/events as requested by the service delivery manager. Skills, Knowledge, Experience Required:Mandatory:Ability to work on 24 hr shifts;Security Clearance: Valid NATO-SECRET Personal Security Clearances for the duration of the contract performance;Language Proficiency: English: C1 (mandatory) + Local assignment language fluency (nice to have);High school diploma or a degree in electronics or a related network/communication field with 10 years of experience required;At least 5 years of experience as a satellite technician or in a similar role;Good knowledge of electronic and RF measurement instruments, proficiency with hand and power tools;Excellent customer service and communication skills;Valid driver's license and reliable transportation;Preferred Certification: CompTIA A+ or Network+ certification.

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