Provisioning Operations Specialist Milano

Provisioning Operations Specialist
Milano
Lombardia, Milano

Role Purpose**:

**Role Purpose**: end to end workflow monitoring for the fixed network solutions fulfilment for enterprise customers.

**Key accountabilities and decision ownership**:

- National governance of Geographic Number Portability process according to the migrations plan and the agreements with external carriers.

- Workflow monitoring on provisioning process to grant the end to end orders fulfilment

- National management of all customer be spoke solutions to guarantee the full compliance with customer requirements and service quality delivered

- National management of delivery performance and KPI, driving improvements for new processes and instruments, ensuring that Enterprise Customers are timely and confidently connected to the VF network.

- Frequent interactions with internal and external stakeholders such us delivery project managers, commercial/sales departments, engineering, network operations, customer operations, external providers, and carriers.

**Core competencies, knowledge and experience**:

- Experience on Business/Enterprise fixed connectivity-based products and solutions

- Knowledge of fixed/mobile access and transport network architectures and systems

- Experience of third parties handling and coordination

- Knowledge of service provisioning processes and systems

**Must have technical / professional qualifications**:

- Deep knowledge of IP-networking (CISCO certifications or equivalents are preferred)

- Knowledge of IT process development (ITIL certification is preferred)

- GNP procedures according to regulatory constraints

- Engineering degree or equivalent

- 5 years on Telco companies