Quality Admin Care Management | Posizione Locale Montà

Quality Admin Care Management | Posizione Locale
Montà
Piemonte, Montà

This is what your job entails Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world.

We need you to ensure qualitatively operational control and to continuously improve customer satisfaction.

Your task As a Quality Administrator, you will play an important role in ensuring the quality and effectiveness of our operations. Your tasks will include performing regular quality control and quality-based coaching with agents or service providers' quality responsible, helping them maintain high standards of performance. You will work closely with the colleagues to share insights with service provider representatives, aiming to improve overall service quality. Monitoring critical tasks and newly implemented processes will also be part of your role, as you provide necessary feedback on these processes based on the company's needs. You will be responsible for distributing regular reports, automating this process whenever possible to enhance efficiency. Your contribution You will significantly contribute to our commitment to quality and customer satisfaction, collaborating with various teams to drive continuous improvement.

Your environment CCM is transitioning to an international line organization.

You will work in an international setting with colleagues from France, Germany, Italy, and Poland. What you bring along Where bonprix is, is in front.

For that, we need people like you who are simply more advanced in their thinking.

Who think agilely and turn a "can't do" into a "can do".

Ideally, you also bring the following with you:

Your education You have successfully completed a bachelor's or graduate degree with a business or communication orientation.

Your experience You are experienced in quality assurance methods and tools as well as customer care processes.

You understand relevant quality KPI and interdependencies.

Your skills You have a minimum B2-level English proficiency and good Office 365 knowledge.

Knowledge of other preferred languages, such as Dutch, is an advantage. You should have a keen customer focus, ensuring that all actions and decisions prioritize the needs and experiences of our customers.

Your soft skills You are well experienced and enjoy working in an intercultural team setup.

You thrive in a high-paced, sometimes stressful, and changing environment.

Strong communication and collaboration skills are crucial, as you will be working closely with various teams and stakeholders.

In general, you are very quick in understanding processes and quality frameworks.

Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution.

Apply now!

Additional Information Location: Valdengo (BI) - hybrid work possibility.

CCNL: Commercio 3°livello

Work Hours: part-time 30h/week

Salary Range: 25-28K

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