Quality Analyst H/F Lazio

Quality Analyst H/F
Roma
Lazio, Lazio

WE ARE BETCLIC

Betclic is a tech company specializing in online gaming and a leader in sports betting in several European countries. Every day, Betclic is committed to fueling the passion for sports by providing players with the best entertainment experience through innovative cutting-edge technologies, ensuring a safe and healthy gaming environment.

Betclic, headquartered in Bordeaux, France, is a multicultural and international company with nearly 950 employees spread across 5 European countries: France, Italy, Malta, Poland, and Portugal.

Do you have a passion for the world of sports and gaming? Do you enjoy challenges and contributing to collective efforts? Join the adventure!

ENTER THE GAME

To support Betclic's growth, we are looking for a new analyst to join our new Performance team in the Safer Gaming department.

Since its creation, the Safer Gaming department has aimed to provide a protective framework for players to safeguard minors and players who may have a problem with gambling.

The new Performance team's mission is to bring customer protection to the next level, by identifying and working on ways to improve the way we work; either through continuous improvement and small iterations, or through radical, innovative changes!

YOUR ROLE WITHIN BETCLIC

In this context, your missions are as follows:

Quality analysis: Perform quality assessments of our daily operations

Liaise with the operations teams to correct issues spotted during quality checks

Report quality assessment outputs, illustrating key performance metrics, to management

Knowledge: Master all aspects of operational processes and workflows

Benchmark best market practice in terms of customer protection

Back up the Safer gaming training team with targeted coaching and training

Quality system definition: Contribute to operational performance improvement through targeted recommendations, in collaboration with the training team

Contribute to continuous improvement of our quality system

WHO ARE WE LOOKING FOR?

We're looking for colleagues with a good sense of humor, respect, and kindness, a bit of zeal and a real passion for their profession!

This job is for you if you have:

At least one proven successful work experience in a relevant position (data analysis, project management, etc. )

Strong analytical skills that you leverage to inform decision-making

An obsession for quality and detail

Strong verbal and written communication skills

An ability to work collaboratively with operational teams

Full fluency in English and French (COMPULSORY)

WHAT ARE THE RECRUITMENT STEPS?

If your application is selected, Elodie will contact you within 2 weeks to conduct an HR prequalification interview (30 minutes).

You will be asked to complete the AssessFirst Test, which evaluates your personality, motivations, and reasoning abilities.

You will have an interview with Antoine, the Performance manager and your potential future manager.

You will then have an interview with Nicolas, the Strategic program Director.

Elodie will conduct a final HR interview where you will also discuss the results of your AssessFirst Test.

To provide an ideal candidate experience, the Betclic recruitment process typically lasts 4 to 8 weeks.

WHAT CAN YOU EXPECT?

25 paid vacation days and 10 "RTT" days

A Ticket Restaurant card loaded with €10 per day (50% funded)

100% coverage of a health insurance plan for you and your children

50% coverage of transportation costs or an annual sustainable mobility bonus (€230 for sustainable commuting)

An advantageous telecommuting policy

An annual training program

Exceptional office facilities with a rooftop for sunny breaks and lunches overlooking the Cité du Vin

Internal events to spice up your daily routine

Free sports classes at our facilities

And most importantly, the opportunity to work in a young, friendly, and fun atmosphere!

This is a permanent position available in Bordeaux as soon as possible.

Betclic Group - 117 quai de Bacalan 33300 BORDEAUX

All our positions are open to people with disabilities.

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