Quality Coordinator Customer Care Management Posizione Locale Montà

Quality Coordinator Customer Care Management Posizione Locale
Montà
Piemonte, Montà

International.

Digital.

Sustainable.

We have big goals.

Our teams are bursting with positive energy and have a unique creative drive.

Let's make a difference together, challenge the status quo and shape the future of the digital fashion world. _

- Fonte: Classifica dei negozi online più venduti "E-Commerce-Markt Deutschland 2023" di EHI Retail Institute/ecommerceDB

**Posizione**:

**This is what your job entails

Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world.

We need you to ensure qualitatively operational control and to continuously improve customer satisfaction.

**Your task

- As a Quality Administrator, you will play an important role in ensuring the quality and effectiveness of our operations.

- Your tasks will include performing regular quality control and quality-based coaching with agents or service providers' quality responsible, helping them maintain high standards of performance.

- You will work closely with the colleagues to share insights with service provider representatives, aiming to improve overall service quality.

- Monitoring critical tasks and newly implemented processes will also be part of your role, as you provide necessary feedback on these processes based on the company's needs.

- You will be responsible for distributing regular reports, automating this process whenever possible to enhance efficiency.

**Your contribution

You will significantly contribute to our commitment to quality and customer satisfaction, collaborating with various teams to drive continuous improvement.

**Your environment

CCM is transitioning to an international line organization.

**You will work in an international setting with Colleagues from France, Germany, Italy and Poland.

**Requisiti**:

**What you bring along

Where bonprix is, is in front.

For that, we need people like you who are simply more advanced in their thinking.

Who think agilely and turn a "can't do" into a "can do".

Ideally, you also bring the following with you

**Your education

You have successfully completed a bachelor's or graduate degree with a business or communication orientation.

**Your experience

You are experienced in quality assurance methods and tools as well as customer care processes.

You understand relevant quality KPI and interdependencies.

**Your skills

You have a **minimum B2-level English proficiency and a good Office 365 knowledge.

Knowledge of other preferred languages, such as Dutch, is an advantage.

**You should have a keen customer focus, ensuring that all actions and decisions prioritize the needs and experiences of our customers.

**Your softskills

You are well experienced and enjoy working in an intercultural team setup.

You thrive to work in a high-paced, sometimes stressful, and changing environment.

strong communication and collaboration skills are crucial, as you will be working closely with various teams and stakeholders.

In general you are very quick and in understanding processes and quality framework.

**Altre informazioni**:

Sede lavoro: Valdengo (BI) - possibilità lavoro ibrido.

CCNL: Commercio 3°livello

Monte ore: part-time 30h/w

RANGE RAL : 25-28K