Quality Intern - Excelsior Hotel Gallia Milano

Quality Intern - Excelsior Hotel Gallia
Milano
Lombardia, Milano

Additional Information

**Job Number**24215824

**Job Category**Housekeeping & Laundry

**Location**Excelsior Hotel Gallia a Luxury Collection Hotel Milan, Piazza Duca D'Aosta 9, Milan, Milano, Italy, 20124

**Schedule**Full Time

**Located Remotely? **N

**Position Type** Non-Management

We are seeking a motivated and detail-oriented Quality Intern to assist the Director of Quality in various quality assurance activities. This role provides a unique opportunity to gain hands-on experience in the luxury hospitality industry, focusing on operational excellence, guest experience, and quality management.

**Key Responsibilities

As a Quality Intern, you will assist the Director of Quality and the team in the following tasks:

Operational Audits and Inspections: Support the team in conducting quality checks of guest rooms, public areas, and facilities to ensure compliance with brand standards.

Guest Feedback Analysis: Assist in collecting, organizing, and analyzing guest reviews and satisfaction survey data to identify trends and areas for improvement.

Training Support: Assist in organizing and documenting quality-related training sessions for staff to ensure consistent service delivery.

Brand Compliance Monitoring: Help prepare for internal and external audits, ensuring adherence to brand and quality standards.

Issue Resolution Documentation: Observe and assist in recording guest complaints and support the development of preventative measures in collaboration with various departments.

Sustainability and Hygiene: Assist in monitoring compliance with hygiene, safety, and sustainability protocols.

Reporting and Communication: Support the preparation of detailed quality performance reports.

**Required Skills and Qualifications

Proficiency in Microsoft Excel (data analysis, pivot tables), PowerPoint (presentation creation)

Strong analytical and organizational skills, with attention to detail.

Familiarity with data analysis processes and an ability to interpret findings effectively.

Excellent communication and interpersonal abilities.

A proactive and collaborative mindset, eager to learn and contribute.

Passion for quality management and guest satisfaction in the luxury hospitality sector.

- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. _

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.