Quality Operations Manager Firenze

Quality Operations Manager
Firenze
Toscana, Firenze

Quality Operations Manager (Project Management)At MTM, we are not just colleagues; we are collaborators on a shared mission: communities without barriers.

We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve.

Our company culture is one of innovation, collaboration, and growth.

If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!What will your job look like? The Manager, Quality Operations is responsible for day-to-day oversight and monitoring of the various teams within the Quality Operations department.

The Manager, Quality Operations has primary responsibility for team accountability for assigned essential job functions, team productivity, and employee-related goals and key performance indicators. This position is contingent on award of contract. Location: South CarolinaWhat you'll do:Provide oversight for various teams within the Quality Operations departmentEnsure timely submission of all Client required reporting and performance measures as related to the assigned Quality Operations teamsUpdate and report activities to leadership in a consistent and timely manner.

Coordinate additional meetings with necessary departments in relation to noticed complaint data and quality trendsProvide day-to-day oversight of direct reports, including assistance with supervisor calls, monitoring productivity, time and attendance, and offer assistance with problem-solvingProvide recommendations for departmental improvements regarding processes, procedures, and training opportunities through data analytics and trending. Work in concert with the Senior Management to ensure consistency in MTM standards and processes across the enterpriseIdentify training, coaching opportunities, and career path opportunities for staff membersProvide an added layer of review for quality determinations and/or supervisor escalationsProvide guidance to staff relating to protocol and procedure interpretationAssist with the preparation of employee reviews and discipline notifications, as neededSupport and assist with special projects and/or Quality Operations initiatives as neededReview, compile, and submit monthly ad hoc departmental reports, upon requestProvide departmental representation at internal and external meetings, upon requestParticipate in quality improvement initiatives as required by URACAttend Client meetings, JOC's, etc. , and participate in regular Client correspondence, as needed, that pertains to Quality Operations and complaint reduction efforts. What you'll need:Experience, Education & Certifications:High School Diploma or G. E. D.

equivalentBachelor's degree or equivalent work experience3 years of Quality related experience, 5 years preferredA minimum of one-year supervisory experiencePrevious experience in Medicaid or state public assistance programs preferredExperience working for a managed care organization or healthcare provider preferredSkills:Proficiency with MS Office SuiteExcellent communication and problem-solving skillsExcellent organizational, interpersonal, and teamwork skillsAbility to multi-task and set priorities in a fast-paced environmentConduct all activities in a timely and responsible mannerAbility to make solid judgment callsAbility to maintain a high level of confidentialityRegular attendance is requiredAbility to gain and maintain working knowledge of MTM Operational departmentsEffectively communicate company vision and directionKnowledge of all department responsibilities preferredAbility to provide oversight to various teams and their responsibilitiesAbility to provide direction and career development for individual team membersEnsure accountability for established goals and KPIsEven better if you have. . . NEMT Industry knowledge preferredWhat's in it for you:Health and Life Insurance PlansDental and Vision Plans401(k) with a company matchPaid Time Off and Holiday PayMaternity/Paternity LeaveCasual Dress EnvironmentTuition ReimbursementSalary Min: $65, 440Salary Max: $81, 800This information reflects the base salary pay range for this job based on current national market data.

Ranges may vary based on the job's location.

We offer competitive pay that varies based on individual skills, experience, and other relevant factors.

We encourage you to apply to positions that you are interested in and for which you believe you are qualified.

To learn more, you are welcome to discuss this with us as you move through the selection process. Equal Opportunity Employer: MTM is an equal opportunity employer.

MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.

If you are in need of accommodations, please contact MTM's People & Culture.

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