Receptionist Lazio

Receptionist
Roma
Lazio, Lazio

Salario, _, Rome

**The Hoxton made its way to Italy!

- In May 2021 we opened The Hoxton, Rome and we're now looking for an experienced

- **Receptionist** to play a crucial part in successfully bringing a new concept to the Italian market.

- Reporting to the Reception Manager, you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return.

- The Hoxton, Rome is our 10th Hoxton and boasts 192 bedrooms of different sizes, a large coffee bar and takeaway counter, light-flooded restaurant, and The Apartment (our unique meetings & events space concept).

**What you'll do. . . **:

- You will be covering and supporting the FO Team in different shifts, this includes working night shift at least two nights per week

- Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges

- Deal with the arrival and departure processes for all guests

- Deal with the in-house guests accounting and ensure the accuracy of guest billing

- Assist the Night Manager and Reception Manager with the daily overbooking levels and liaise with all departments to ensure maximum occupancy

- Ensure all guests are quoted the correct rate as per the selling strategy and web site

- Resolve all guest queries and problems with enthusiasm and in a prompt manner

- Ensure all telephone calls are answered as quickly and efficiently as possible

- Maintain observation over guests and guests' property to ensure security alerts are kept to a minimum

- Assist the Night Manager with End of Day procedures

- Ensures the accuracy of data in all systems

- Report any maintenance issues to the correct department and check to ensure the work has been completed

- Ensure maximum occupancy and 100% guest satisfaction levels

**What we're looking for. . . **:

- Hotel or leisure related experience in a similar role would be a plus

- High level of verbal and written communication skills, competent computer skills and some understanding of GDS

- Experience of Micros Fidelio Opera or a similar front desk operating system

- You jump out of bed every morning, fizzing with energy and jazzed about what you're doing today

- You get us.

You know our hotels, maybe you've hung out in our bars and possibly regretted that last cocktail the next morning

- Excellent understanding of the English language

- You're not precious.

We leave our egos at the door and help get things done.

- You're up for doing things differently and trying (almost) everything once.

- You're looking for a place where you can be you: no clones in suits here.

- You want to be part of a team that works hard, supports each other and has fun along the way.

- Passion for hospitality - whether that's a drink, a meal, an event or a bed for the night.

- If we got stuck in a lift together, we'd have a good time and share a few laughs.

**What's in it for you. . . **:

- The opportunity to bring an exciting new hospitality concept to Rome (and Italy) and have a real impact on its success.

- Join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.

- The chance to challenge the norm and work in an environment that is both creative and rewarding.

- Become part of a team that's very passionate about creating great hospitality experiences and building a portfolio of brands.

- Great discounts across the entire Ennismore family (which you get to keep even if you decide to leave us!

)

- A competitive package and plenty of opportunity for development.