Receptionist BOLOGNA

Receptionist
Bologna
Emilia Romagna, BOLOGNA

A beautiful 5-star Luxury hotel in Sardinia, part of a group of prestigious hotels are now preparing for the 2025 summer season.

They now have a number of positions open for experiences and well-presented Hotel Receptionists with prior 5-star luxury experience to join their vibrant team.

Fore this role you would need to be fluent in both English and Italian language, and other languages also welcome.

Primary Responsibilities: Check guests in and allocate rooms in a professional and friendly manner according to hotel standards.

Check guests out, ensuring correct billing and payments.

Answer the phone and take booking enquiries and give information both for internal and external guests.

Manage reservations and update the hotel system with guest information and preferences.

Handle guest enquiries and complaints, escalating any issues to senior management.

Inform and promote hotel facilities, promoting any seasonal packages, loyalty programs or additional services.

Inform guests of nearby sightseeing's, facilities or services based on the guests needs.

Maintain front-desk organization and cleanliness, following standard operation procedures and ensuring compliance with health and safety policies.

Run various reports and share with relevant operational teams.

Prepare reports for housekeeping and any other organizational reports preparing for next day operations.

Pass on any relevant guest information and liaise with various departments accordingly.

Execute any additional tasks given by management as needed.