Receptionist, Accoglienza Clienti Lecce

Receptionist, Accoglienza Clienti
Lecce
Puglia, Lecce

Job Title: Customer Relationship & Reception Associate

Location: MAMMA ELVIRA - LECCE

1 Full-time OR 2 Part-time

About Us

MAMMA ELVIRA is a small hospitality group known for delivering exceptional dining experiences across our locations.

We take pride in our high-quality food, warm ambiance, and outstanding customer service.

Job Overview

We are looking for a friendly, organized, and customer-focused Customer Relationship & Reception Associate to be the first point of contact for our guests.

This role is responsible for ensuring a welcoming atmosphere, managing reservations, and table planning and maintaining strong customer relationships to enhance guest satisfaction and loyalty.

Key Responsibilities

Reception & Guest Experience

- Greet and welcome guests warmly, ensuring a positive first impression.

- Manage reservations, seating arrangements, and guest flow to optimize the dining experience.

- Answer phone calls and respond to customer inquiries about reservations, menu options, and special requests.

- Handle guest concerns and provide solutions with a professional and customer-first approach.

Customer Relationship Management

- Build and maintain strong relationships with regular guests to encourage repeat visits.

- Collect and analyze guest feedback to enhance service quality and improve customer satisfaction.

- Assist in managing loyalty programs, special promotions, and VIP guest experiences.

- Support marketing efforts by promoting events, special offers, and membership programs to guests.

Administrative & Coordination Tasks

- Maintain accurate guest records and reservation logs.

- Coordinate with the front-of-house and kitchen teams to ensure smooth service.

- Assist in managing online reviews and responding to guest feedback on various platforms.

- Support the management team with customer-related reports and insights.

Qualifications & Skills

- Previous experience in customer service, hospitality, or reception is preferred.

- Strong interpersonal and communication skills.

- Ability to multitask and stay organized in a fast-paced environment.

- Proficiency in reservation management systems and basic computer skills.

- Positive attitude, problem-solving skills, and a passion for guest satisfaction.

- Flexibility to work evenings, weekends, and holidays as needed.

What We Offer

- Competitive salary and performance-based incentives.

- Opportunities for career growth within the restaurant group.

- Employee discounts and perks.

- A dynamic and supportive work environment.

If you have a passion for hospitality and enjoy creating memorable experiences for guests, we'd love to hear from you!

How to Apply:

Lingua:

- inglese (Obbligatorio)