Receptionist - Anantara Palazzo Naiadi Rome Lazio

Receptionist - Anantara Palazzo Naiadi Rome
Roma
Lazio, Lazio

A luxury hospitality brand for modern travellers, connecting them to genuine places, people and stories through personal experiences, and providing heartfelt hospitality in the world's most exciting destinations.

Anantara Hotels, Resorts & Spas is delighted to welcome the 5* Palazzo Naiadi to our worldwide collection of exclusive hotels and resorts.

With the perfect centric location for both leisure and business, this 19th century marble palace hotel is situated on the majestic Piazza della Repubblica, right in front of the famous Diocletian Thermal Baths dating from 306 BC and just a stone's throw from the city's iconic monuments.

The 238 rooms, from comfortable Duplex and Premium rooms to spacious suites and a presidential apartment, are elegantly designed in a Neoclassical style with the perfect ambiance to relax or stay connected while experiencing Rome from a unique and authentic perspective.

A selection of dining options including the Tazio Restaurant and the Posh Rooftop Restaurant & Lounge Bar are available for guests. The hotel's signature cocktails are served at the Lobby Bar and Tazio Bar, and be sure to savor the Anantara Signature breakfast, served daily.

A spa, fitness center and outdoor pool are also available.

The wonderful rooftop terrace offers a suggestive view across Piazza della Repubblica.

WHAT WE BELIEVE AND HOW WE CHOOSE TO BEHAVE

At Anantara we always behave in the following way

We have pride in the work we do, how we present ourselves, and how we communicate with our guests and our colleagues.

We use our initiative and always find the best way to solve a problem for a guest or a colleague.

We work as a team with colleagues across all departments to deliver the highest quality of service on all occasions.

We always think of new ways to surprise and delight our guests.

We treat guests and colleagues with dignity and respect.

Everyone is important.

We hold ourselves to the highest standards of honesty and integrity.

We are proud to represent our hotel and our country to guests from all over the world.

At Anantara, we are proud to represent our hotel and our country to guests from all over the world.

We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.

**RECEPTIONIST - ANANTARA PALAZZO NAIADI ROME**:

We are looking for a Receptionist to join our luxury hotel Anantara Palazzo Naiadi Rome.

Reporting to the Front Office Manager, the resource will take care of serving the needs of the business, our guests and our colleagues by supporting the effectiveness of the day-to-day Front Office operation, maximising sales, revenue & profit growth, and by being a key point of contact for guest interaction in the hotel.

KEY DUTIES AND RESPONSIBILITIES

**The key responsibilities for this position are**:

- To anticipate guest needs and handle guest inquiries to the full satisfaction of the guest.

- To oversee operations of the concierge.

- To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.

- To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.

- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.

- To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.

- To attend hotel events, daily shift briefings and training to improve professional skills.

Please note that this is not an exhaustive list of everything that needs to be done.

Anantara employees always find new ways to look after the business, their guests, and their colleagues.

HOW YOU CAN SUCCEED IN THIS ROLE

Within Anantara, the top-performing people who do this job always demonstrate the following attitude:

- Working with Others:

They always try to anticipate and exceed the needs of customers and colleagues

They always try to learn about the local customs and integrate with the colleagues

They use their own initiative and good judgement to solve problems in a calm and efficient way

They enjoy working with others to achieve common goals.

They volunteer as required to ensure the success of the team

They act with personal professionalism and integrity at all times

- Taking Responsibility:

They always conduct business honestly and fairly.

They keep sensitive information confidential.

They can prioritise their workload effectively and be organised and structured at work

They manage their time and pay attention to detail.

They know their jobs, and are able to work without close supervision.

They display a positive attitude, even under pressure.

They personally check their work to ensure its accuracy.

They take on special assignments