Receptionist Coordinator Milano

Receptionist Coordinator
Milano
Lombardia, Milano

Job summary

The purpose of the job is to coordinate reception activities, in order to guarantee an excellent service which is standards-compliant, following the Manager's instructions.

He / She will also support the Manager in Team training activities in order to motivate personnel with the purpose of rising students and teacher satisfaction and enhance business performances.

He / She will also coordinate the shift work scheduling in order to guarantee its correct functioning.

He / She will also:

- Guarantee the correct School opening and closure procedure;

- Assure the regular students flow entry and exit, monitoring the correct student's registration;

- Assure the regular entry and exit flow also for staff and guests;

- Support the School Director in organizing activities and travels with internal and external guests;

**Key purpose of the role

**Staff coordination and training** - He / She will coordinate the Team, assuring the correct planning of the shift work scheduling and the right performance of the activities - respecting operational procedures - monitoring also the correct solutions to possible inconveniences.

He / She will manage the staff training in order to guarantee a high-quality service, in line with business standard.

**School opening and closure** - He / She will assure the correct School opening and closure.

He / She will guarantee the correct entry and exit of staff, guests and students monitoring registrations procedures.

He / She will also support the entry and exit of external suppliers, in accordance with Facilities department.

**Information Activities** - He / She will guarantee a warm welcome to students in order to give them all the information needed and will also assure the correct sorting and sending of academic documents and materials.

He / She will monitor the correct students and teacher presence registration.

**Planning agenda and activities** - He / She will support other departments in managing appointments, events with internal and external guests and the booking of locations or other needed services (taxi, catering, etc).

**Education and Skills

- Previous experience in a customer-focused industry;

- Proficiency in English;

- Positive attitude and excellent communication skills;

- Good computer skills;

- Able to manage and motivate a team;

- Multi-tasking person;

- Able to provide a quality service;

- Ability to work well in a team environment.