Receptionist Front Desk Lazio

Receptionist Front Desk
Roma
Lazio, Lazio

ABOUT KERTEN HOSPITALITY Kerten Hospitality(KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability.

KH transforms destinations through impactful partnerships with Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers.

The Group's current pipeline includes projects in numerous countries in the Middle East, Europe, and North Africa region. ABOUT THE PROPER TYThe Cloud 7 Rome Hotel Cloud 7 Roma is a historic building dating back to the 20th century in the heart of Rome and stands tall between Via del Corso and Via di Pietra, 82.

This boutique hotel offers an immersive experience into the essence of Roman dolce vita steeped in the rich tapestry of local culture and history.

Cloud 7 Hotel Roma is much more than a hotel, it's a lifestyle, a unique space destined to amaze you.

Step into the arena and enjoy an extraordinary journey!

JOB DESCRIPTION KEY RESPONSIBIL ITIESCompile and assess daily reports, including occupancy rates, revenue details, and guest satisfaction le vels. Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our gu ests. Handle all front office cashiers' transactions, such as posting charges to guests, taking payments, and exchanging foreign currency according to procedures and balance cash float at the end of the s hift. Take charge of the guest booking process by overseeing all aspects of reservat ions. Provide coverage for the night auditor's days off to ensure seamless operations and accurate financial repor ting. Coordinate room status updates with the housekeeping department by notifying them of all group check-outs, late check-outs, early check-ins and special requ ests. Report any unusual occurrences or complaints to the Manager.

CONN ECTIONGreet VIP guests upon their arrival, establishing good rapport, and offer assistance for the length of their stay. Ensure cooperation with all relevant departments to working together on all guest questions or requests.

INN OVATIONImplement innovative strategies to enhance the procedures of the depa rtment. Contribute to operational efficiency by identifying and recommending process improvements to streamline front desk proc edures. Monitor and analyze guest feedback to identify areas for improvement and enhance overall guest experience. CURATIONForge partnerships and collaborations within the co mmunity. Create bespoke guest experiences, ensuring guests receive a warm welcome and a friendly f arewell. Accommodate special requests whenever possible and suggestive selling techniques to upsell and promote other services of the hotel.

LEADIN G THE WAYHandle customer inquiries, feedback, and complaints in a timely and professional manner to ensure guest sati sfaction. Respect and apply environmental sustainability practices.

EXPERIENCE &a mp; SKILLSA minimum of a 1-year previous experience as receptionist is required. Fluent in English, Italian proficiency preferred. Proficiency in Opera Cloud is strongl y desired. Deep understanding of front office standards and best practices. Ability to ensure top-notch lifestyle guest e xperience. Proficient in hotel operations and technology integration.

JOINING OUR TEAM MEANSCompetitive Compensation: A rewarding package tailored to your experience. Career Growth: Opportunities for advancement within our dynamic or ganization. Inclusive Environment: A vibrant and inclusive workplace that encourages col laboration.