Receptionist Front Desk Lazio

Receptionist Front Desk
Roma
Lazio, Lazio

ABOUT KERTEN HOSPITALITY Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group's current pipeline includes projects in numerous countries in the Middle East, Europe, and North Africa region.



ABOUT THE PROPER TYThe Cloud 7 Rome Hotel Cloud 7 Roma is a historic building dating back to the 20th century in the heart of Rome and stands tall between Via del Corso and Via di Pietra, 82. This boutique hotel offers an immersive experience into the essence of Roman dolce vita steeped in the rich tapestry of local culture and history. Cloud 7 Hotel Roma is much more than a hotel, it's a lifestyle, a unique space destined to amaze you. Step into the arena and enjoy an extraordinary journe y!

JOB DESCRIP TION

KEY RESPONSIBIL ITIESCompile and assess daily reports, including occupancy rates, revenue details, and guest satisfaction levels. Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests. Handle all front office cashiers' transactions, such as posting charges to guests, taking payments, and exchanging foreign currency according to procedures and balance cash float at the end of the shift. Take charge of the guest booking process by overseeing all aspects of reservations. Provide coverage for the night auditor's days off to ensure seamless operations and accurate financial reporting. Coordinate room status updates with the housekeeping department by notifying them of all group check-outs, late check-outs, early check-ins and special requests. Report any unusual occurrences or complaints to the Man ager.

CONN ECTIONGreet VIP guests upon their arrival, establishing good rapport, and offer assistance for the length of their stay. Ensure cooperation with all relevant departments to working together on all guest questions or req uests.

INN OVATIONImplement innovative strategies to enhance the procedures of the department. Contribute to operational efficiency by identifying and recommending process improvements to streamline front desk procedures. Monitor and analyze guest feedback to identify areas for improvement and enhance overall guest expe rience.

CURATIONForge partnerships and collaborations within the community. Create bespoke guest experiences, ensuring guests receive a warm welcome and a friendly farewell. Accommodate special requests whenever possible and suggestive selling techniques to upsell and promote other services of th e hotel.

LEADIN G THE WAYHandle customer inquiries, feedback, and complaints in a timely and professional manner to ensure guest satisfaction. Respect and apply environmental sustainability p ractices.

EXPERIENCE &a mp; SKILLSA minimum of a 1-year previous experience as receptionist is required. Fluent in English, Italian proficiency preferred. Proficiency in Opera Cloud is strongly desired. Deep understanding of front office standards and best practices. Ability to ensure top-notch lifestyle guest experience. Proficient in hotel operations and technology in tegration.

JOINING OUR TEAM MEANSCompetitive Compensation: A rewarding package tailored to your experience. Career Growth: Opportunities for advancement within our dynamic organization. Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.