Receptionist/Front Office Agent Bardi

Receptionist/Front Office Agent
Bardi
Emilia Romagna, Bardi

Horstmann Hotels Group is looking for Hotel Receptionist for 2025 season in its hotels on Lake Garda. The candidates we would like to meet are brilliant and motivated to embrace and help us in carrying out our project. We are looking for the key-figure of ours Hotels, because it is the first impression we give to the guest upon his arrival, assists him throughout his stay and manages his departure. It's the one who takes care of the guests and provides suggestions and informations to allow the best possible experience during the holiday; it's the one who knows the hotel perfectly because he is responsible of the room assignment and ensures that any guest request is met, interacting with colleagues; supports or anticipates the Management in the first handling of complaints or guest's troubles. We are looking for a positive person with a relevant problem-solving attitude, highly focused on the customer experience by knowing that this experience relies both on the location but mainly on the people who work there. Their experience and background, which should obviously be adequate, is anyhow not as relevant as their real capability to work with passion and proficiency, especially during stressful period like the seasonal peaks. Hard skills: minimum 3 years of experience in equivalent role. English and german language mandatory. Good knowledge of the office package. Knowledge of the Ericsoft business software is appreciated. Soft skills: problem solver, reliable, capable to manage stressful situation, empathic, proactive. What's on Offer: - Employment contract 6/7 (2025 season contract – NCC Tourism – 6 days a week) - Accommodation - Meals - Incentive on results - GOSS 25, 000 – 30, 000 €