Receptionist /Front Office Agent Firenze

Receptionist /Front Office Agent
Firenze
Toscana, Firenze

_**Receptionist /Front office agent**_

ApartmentsFlorence. it is looking for an exceptionally friendly and courteous receptionist to be part of our young team.

We are Florence's leading vacation rental property management company with more than 400 vacation homes in the city centre.

For a new property with 6 exclusive apartments we are looking for a Front Desk Agent who will be responsible for all property-related tasks from start to finish: welcoming & hosting guests, creating an A++ guest experience, problem-solving in daily operations, and ensuring all administrative tasks are executed perfectly

- ESSENTIAL DUTIES & RESPONSIBILITIES_

- _Check-in and check-out hotel guests in a timely and professional manner. _

- _Accurately process all cash and credit card transactions in accordance with established procedures_

- _Welcome guests in a friendly, prompt, and professional manner_

- _Being informed about guest information (arrivals, departures and guests in house);_

- _Performing the required administrative tasks (city tax collection and more)_

- _Provide concierge assistance to guests regarding services, recreation, restaurants and other activities_

- _Assisting guests with problems and dealing with emergencies_

- _Observe established policies and procedures_

- _Meet sales goals as they are communicated_

- _Verify the custody and efficient maintenance of the property, amenities, equipment and facilities. _

- _Ensure that the external reception area, as well al the apartments, are in order and well maintained;_

- _Check the work of outsourced companies in terms of service with respect to Management standards_

- QUALIFICATIONS_

- _Previous selling/reservation/customer service experience_

- _Internet, Skype, and knowledge of Microsoft Office Applications_

- _Exceptional interpersonal skills required, friendly and courteous_

- _Strong organizational skills and the ability to multi-task_

- _Excellent communication skills - oral and written_

- _Personal appearance_

- _Ability to work a flexible schedule to include weekends and holidays_

- _Advanced English and Italian speaker + another language_

- **About Us**_

Over 400 well located apartments in Florence, we select premium residential apartments and ensure that they follow our minimum quality standards.

These are offered for short, medium or long term stays to suit our guests' needs.

Our reward is the satisfaction of knowing that everyone who stays with ApartmentsFlorence. it will come back again and again.

The loyalty that our hard work inspires is the result of the excellent service we offer all travelers who place their trust in us and introduce us to new, future customers who do not hesitate to contact us when they next come to stay in Florence.

That is the best advertising we could have!

**Our Key Criteria**:

- Advanced English and Italian speaker, plus other languages

- Local knowledge of Florence

- Availability to work 5 days /week.

8 hours/day

- Availability to start soon

- Excellent communication skills, both oral & written

- Exceptional interpersonal skills, friendly & courteous

- Strong organisational skills with the ability to multi-task

- Rights to work in Italy

Contratto di lavoro: Tempo pieno

Stipendio: €1. 200, 00 - €1. 400, 00 al mese

Benefit:

- Orario flessibile

Orario:

- Dal lunedì al venerdì

- Orario flessibile

- Turno diurno

- Weekend

Tipi di retribuzione supplementare:

- Quattordicesima

- Straordinario

- Tredicesima

Esperienza:

- addetto/a assistenza clienti: 1 anno (Preferenziale)

Lingua:

- inglese (Preferenziale)