Receptionist - Milan Milano

Receptionist - Milan
Milano
Lombardia, Milano

Overall Responsibilities: Assisting with the day to day running of Reception.

Managing the visitor registration and welcome processes to ensure the highest standard of service is provided to all JPMC internal and external clients, and that the JPMC codes of conduct are observed at all times

Liaise with: All JPMC and vendor personnel within JPMC

All visitor and client contacts of the Lobby Reception and Client Area Reception

Dining staff to coordinate meals requests for the Client Area

General Scope and Purpose: To ensure that the high standards of service are maintained through proactive and competent administrative support within the Lobby Reception and Client Area Reception

Core Responsibilities:

1.

To manage the welcome process and registration of visitors and clients to the building according to security procedures

2.

To manage the visitor access card procedure for JPM premises

3.

To be informed and aware of all visitor and client arrivals

4.

Deliver service excellence to all visitors and clients of JPM, offering a flexible and positive approach to all interactions, providing clients with a high quality and consistent product

5.

At all times adhere to JPMC's non-negotiable Service Standards

7.

Be the first point of contact for general enquiries and transferring calls to the correct department

8.

Printing daily reports for all visitors to the building making certain changes are updated and communicated accordingly

9.

To take responsibility for overcoming issues affecting service standards and to communicate any ongoing/potential issues that need to be addressed, ensuring effective communication at all times

10.

To maintain a positive and professional poise throughout all business dealings

11.

To present a polished image, following uniform guidelines without exception

12.

To coordinate all client or host needs prior to their arrival and handle changes, additions or deletions with operations, reception and food and beverage staff whilst following the prescribed SOP

13.

Be knowledgeable through seeking out accurate and up to date information at all times, reviewing details of each allocated event/meeting/ visitors for the coming day at the daily function/ operations meeting

14.

Ensure EMS information is always up to date

15.

To man the Reception Desks within opening hours and as required on a day to day basis

16.

To ensure that the Reception Desks remains tidy, organised and ready for business

17.

To ensure that all Lobby and Client areas, including the reception, seating area, corridors, washrooms and public spaces are presentable at all times

18.

Ensure that adequate supplies of stationery and sundries are available for the Reception Desks and request new orders when required

19.

To add value, offering support to other departments as requested

20.

Assist with general enquiries through excellent building and local knowledge

21.

Serve baverages to internal and external guests in meeting rooms

22.

Liaise with dining staff and coordinate meal requests happening in the meeting rooms of the client areas

23.

Process invoices related the Reception and the Event Team

24.

Support the Event team for administrative tasks such as

a.

RSVPs

b.

Event tool maintenance (GEM)

c.

Search of venues

Personal Profile:

- Client-facing experience

- Reception experience within a corporate, leisure or hospitality environment

- Track record of quality service provision

- Quick Learner, Problem-Solving And Self-Starter

- Strong interpersonal skills

- Strong Computer Skills, (MS Office; Room Booking System eg EMS)

- Flexibility to deal with a fast-paced, diverse environment

- Excellent communication skills; both oral and written

- Team player

- Work comfortably under pressure and observe deadlines

- Highly motivated

- Strong problem solving attitude

- Fluent In English: Both Oral And Written

J. P.

Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.

Our first-class business in a first-class way approach to serving clients drives everything we do.

We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.