Reflex Wms Functional Consultant Milano

Reflex Wms Functional Consultant
Milano
Lombardia, Milano

Scoping customer needs and solution design:

- Experience of examining the customer context beforehand (processes, organisation, human context, etc. )

to understand the general requirements and define the functional perimeters.

- Practiced in developing and leading business workshops, in particular collecting the customer's needs and analysing them to identify discrepancies with the standard product and define a solution that meets the specific need expressed.

- Advising customers and assisting them with their decision-making in order to maintain functional coherence.

- Experienced at writing-up/documenting functional analyses.

- Demonstrable experience of explaining customer requirements to the production team responsible for converting the functional specifications, thereby contributing to the drafting of detailed functional specifications.

Preparing for production:

- Confident formalising scenarios and test sets to check compliance of developments against detailed specifications and detecting any anomalies.

- Practiced at performing in-house tests before delivery and ensuring that bugs are fixed.

- Experienced in training and assisting customers in the configuration phase.

- Experienced in providing methodological advice when preparing to start up.

Assistance with deployment & customer monitoring:

- Experienced assisting customers during acceptance and trial switchover.

- Demonstrable experience in leading training sessions with users.

- Experienced in cut-over/start-up of the solution and assisting customers during production deployment.

- Advising customers and proposing solutions to any issues encountered.

**Requirements**:

- Demonstrable hands-on product knowledge.

- Strong consulting skills, with experience on advising clients on product limitations, as well as how to maximise OOB functionality.

- Strong communicator, influencer, with experience of managing senior stakeholders.

- Problem solver, who solution focussed.

- Ideally with experience of working in mainland Europe.