Refunder Operator Tax Free Shopping - Chinese Speaker (Fiumicino Aeroporto) Fiumicino

Refunder Operator Tax Free Shopping - Chinese Speaker (Fiumicino Aeroporto)
Fiumicino
Lazio, Fiumicino

Nature and aim of the position Refund Global Blue Tax Free Forms at a Global Blue Refund Point.

Main duties and responsibilities Verify and refund Global Blue Tax Free Forms Ensure a satisfactory experience for our customers Prevent refunding mistakes and fraud Prepare reports as needed Observe Global Blue policies, guidelines and procedures The position may be part of a Downtown Cash Refund Office Specific skills and knowledge Must be fluent in English.

Must be fluent in Italian.

Other helpful languages in order of relevance: Chinese, Korean, Arabic Must be dedicated to service and customer satisfaction Must be experienced in using office software Must be trustworthy to handle large amounts of cash Must have a clean criminal record Must be able to handle stress Must be nimble but thorough Must be a good team player Must be flexible in terms of working hours Previous working experience is a plus Non-resident in the last 5 years in non-EU countries (airport fulfilment).

Main KPIs Number of refunded transactions Refunding mistake ratio Reporting and collaboration Reporting line: Refund Supervisor or Airport Manager Mainly cooperates with: Peers at same and other Refund Points Quality Assurance Refund Manager Merchants' staff Sales organization Background and Education Helpful: a commercial background Helpful: experience in face to face customer contact Helpful: experience in managing tills Helpful: airport experience Helpful: customer service experience