Regional Account And Operations Manager - Pharma Venezia

Regional Account And Operations Manager - Pharma
Venezia
Veneto, Venezia

Regional Account and Operations Manager - Pharmaceutical EventsDate: Mar 3, 2025Company: BCDAbout Us:At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers.

As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E's team of 1, 800+ people are committed to sustainability and driving success for our customers, our business and ourselves. We're looking for a Regional Account and Operations Manager for the EMEA market to join one of our Global Pharmaceutical client dedicated teams.

In this role, you will be leading a large team for a major Life Sciences customer.

You will be responsible for all operational processes surrounding sourcing, planning and group air specific to this key account.

You will provide subject matter expertise surrounding development/enhancement of overall team processes, procedure documentations, training, and compliance achievement.

You will also drive programme strategy, innovation, financial performance, quality of service, preferred vendor/supplier performance.

If you are ready to go for it, this is the perfect role for you!Your key responsibilities:Work with EMEA customers to develop strategic business objectives for the meetings program focused both on client and BCD M&E objectives. Meet and exceed customer expectations by managing customer service levels, quality, and productivity and by providing value-added solutions and recommendations. Work with partner agencies that will be servicing your customer to drive their success and adherence to SLAs/KPIs. Identify key areas for efficiency and service excellence across the client operating team. Implement BCD M&E standard operating procedures (SOPs) and develop and implement customer-specific SOPs. Operational leadership over operations management team as well as client-dedicated team overall. Work alongside Business Analyst to identify and maintain reporting requirements for customers while providing them business insights and analytics to identify gaps and opportunities. Serve as primary point of authority on the terms and deliverables of the assigned client contracts to ensure contractual obligations are continually met.

Be responsible for contract negotiation, management, renewals, and expansions. Engage and network with customer end users to sell the value of the meetings program and drive adoption. Financial management of the contract to ensure budgets and forecasts are achieved. Thorough in-depth understanding of Life Science meetings programme and event delivery and compliance. Thorough and in-depth understanding of the Cvent Meeting technology tool from a RFI/RFP, reporting, budgeting, and registration standpoint. Solving problems, identifying gaps, and finding opportunities to find efficiencies. Building strong and trustworthy relationships with customer and internal teams. Leading a best-in-class team. Budget and cost management. Building business cases through data-driven analysis. Identifying opportunities through business and industry trends with a consultative approach on client recommendations. Proposal development and presentations. You might also have:Technology configuration and process knowledge. Regional and global account management and/or operations management experience. You should know:Role is remote based and can be based in the UK, Italy or Spain. Our core business hours are 0900-1730 hours, Monday to Friday; you will require some flexibility to adjust to different time zones on occasion. You must have the relevant rights to work in the country you are applying in - UK, Italy or Spain. How to apply:Click apply now to be considered. THE PERKS:Flexible Working: We believe that a flexible working environment is key to getting the best out of our teams.

We will support you to work where you need to and when you need to, depending on how you work best. Room to Grow: Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role.

We give individuals ownership over the direction and speed in which they grow. Everyone has a voice: We thrive on conversations that spark curiosity and empathy.

No matter how big or how small, every voice is heard, considered, and respected. Make your move: The diversity of roles across BCD M&E's global locations means that our people often find new adventures during their time with us.

Join us as a meeting planner role in the UK, stay for a global marketing career — there's always room to move. Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities, and a successful employee recognition program. We're positive.

You'll love it.

It starts from the top.

Our leaders lead with positivity, believe in our people and trust us to do the right thing.

There will always be support along your journey, in little and big ways.

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