Regional Clinical Field Manager/Hiv (Northeast) Lazio

Regional Clinical Field Manager/Hiv (Northeast)
Roma
Lazio, Lazio

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Regional Clinical Field Manager/HIV (Northeast)The Regional Clinical Manager (RCM) is a field-based role responsible for providing leadership, coaching, and development to a clinical nurse educator team focused on educating healthcare professionals on a newly prescribed HIV PrEP therapy. The RCM will be responsible for ensuring superior execution by the team and meeting all team metrics. This position will lead and develop the team, emphasizing quality execution, time management, action planning, and alignment with field counterparts to create meaningful relationships with customers and their office staff. This individual is also responsible for working cross-functionally with internal Momentum and client team members to ensure all appropriate training, compliance, and developmental objectives are achieved. The Regional Clinical Manager will report to the Director, Field Educators – HIV PrEP.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LeadershipFoster the Momentum Life Sciences culture in a field-based team to inspire and motivate exceptional performanceProvide team leadership and management, including hiring, training, developing, and evaluating staff to enable them to be successful clinical nurse educators for customers and partners to the sales organizationBe a cultural and diversity champion; ensure field clinical nurse educators maintain high emotional intelligence understanding a diverse patient populationProvide effective coaching to enable the results for the businessIdentify and address team developmental needs in relation to business needsCoach field-based team with an emphasis on quality execution, time management, action planning, and alignment with sales counterparts to create meaningful relationships with customers and their office staffIdentify and implement initiatives to reduce turnover and fill vacancies. Develop optimal retention programs and creative territory staffing solutionsOperational ManagementConduct on-going evaluation and planning inclusive of short, mid, and long-term strategic goals and activitiesWork to become a subject matter expert for all systems and tools used by field clinical nurse educatorsSet measurable objectives with the field clinical nurse educators that will enhance their performance visible in PowerBI (PBI)Team responsibilities include talent identification, interviewing, hiring, on-boarding, training, coaching, developing, managing, monitoring, and evaluating team membersEnsure all field clinical nurse educators are using the provided digital omnichannel support tools (provided computers, email, chat, text, inbound (Momentum cell or queue) or outbound call systems (ex: Genesys or Cell)Drive efficiency improvements - consistent use of core processes and procedures across teams to drive scalability and predictabilityEnsure all team operations are conducted in a manner that is compliant with all Momentum Life Sciences, client, and industry mandated rules and regulationsAccountable for auditing field clinical nurse educators for compliance, process, and data accuracyTimely and effective coaching to detect and respond to identified deviations during monitoring activityEnsure virtual audits (as applicable) are being completed (per client requirements) via Genesys with reporting visibility in PowerBI and SalesforceEnsure all staff are following Momentum Ways of WorkingFormulate and implement territory strategies based on broader Momentum Life Sciences and client strategiesAllocate and manage field clinical nurse educators staffing by territoryFacilitate effective and on-going data-based assessments of execution and territory performance while constantly seeking opportunities for improvementAchieve quality and safety requirements by auditing work performance and behaviors utilizing approved tools for patient and Momentum Life Sciences engagements through field rides and call monitoring evaluations. Ensures all activities comply with Momentum Life Sciences and client regulations and standards, including AEPQC reportingActively monitor and use data from PBI dashboard for field clinical nurse educators coaching and performance evaluationsClient Solutions and Client CollaborationOperate with close collaboration and create effective working partnerships with sales and reimbursement team management, as appropriate, and other client partner teams through the alignment of strategic goals and action planningCollaborate and serve as a liaison with Momentum Life Sciences Client Solutions team and cross-functional internal partners, including Compliance, Training, Data & Analytics and Engineering Demonstrate and communicate the value and performance of field clinical nurse educators consistently to Momentum management and client teamCreate effective partnerships within the field clinical nurse educator team to aid in performance management and growth in the roleActively participates in client training, field-based collaboration meetings and sharing market insights and intelligence with clientPerformance Expectations by ProgramLead and manage all teams to achieve Client & Internal SLAs/KPIs Ensure quality monitoring volume and standards are metParticipate in creating and managing quarterly ICP goals. All goals need to be measurable and trackable via PowerBIOther duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required Education and/or Experience:Bachelor's degree with a minimum of 5 years of pharmaceutical field management experiencePreferred Education and/or Experience:Master's Degree preferredRequired License and/or credential(s):Current, unrestricted nursing license (RN or NP)Must maintain a valid driver's licenseRequired Skills:Strong clinical skills and experience with pharmaceutical business acumenLeader that is passionate about empowering people, forward leaning, and the willingness to be involved and participate in the activities of the fieldDemonstrated experienced competency and ability to independently navigate technology using multiple platforms, computer screens, and other technical components. (Ex: Telephony Systems (such as Genesys Cloud), CRM tools such as Salesforce and Microsoft SuiteFoster a strong culture of ethics and compliance by ensuring adherence to all applicable regulations, company policies, and industry standards in daily operations and decision-makingDemonstrated skill in communication, strategic analysis, leadership, team building, coaching and developing the entrepreneurial spirit of the teamDeliver impactful presentations and effectively communicate complex information to diverse audiences, demonstrating strong public speaking skills and the ability to engage and inspire stakeholdersProven adaptability to changing market and business demands and product relevance in a fast-paced environmentAbility to communicate, recruit, retain, motivate, and develop team members as long-term strategic partners – encouraging the celebrations of life and workSpecial Position Requirements:Travel:Up to 75% travel requiredWorking Conditions:Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Physical Requirements:Must be able to read, write, and communicate fluently in English. Ability to communicate effectively (hear, listen, speak) with or without reasonable accommodations.

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