Regional Operations Manager (Northern Italy) Milano

Regional Operations Manager (Northern Italy)
Milano
Lombardia, Milano

Job Purpose

- P&L responsibility for the Region up to the Gross Profit Line with the goal of delivering on the Operating Plan (full responsibility of everything that's within his/her control: Sales, Labour, Cogs).

- Build and develop a high achieving team for the Region in every clinic inc. building succession plans and sharing great talent across Regions

- Drive Operational Excellence across our clinics.

- Work in collaboration with other Regional Operations Managers and functional leaders (Finance, P&O, IT, etc) to secure the success of the Region on both financial (Net Sales, Operating Labour, Gross Profit) and non-financial targets (NPS, eNPS, attraction and retention, attrition rates, etc)

- Support the delivery of Group initiatives.

Whilst having the clinics at the heart of everything we do, the Regional Operations Manager is there to secure the financial Success of the Region through attracting and developing great people

**Key Responsibilities

- P&L responsibility up to Gross Profit line

- Main Operational KPIs responsibility

- Proactively correct course in short period of time in underperforming clinics

- Implement and achieve the Regional yearly budget plans in combination with the targets set for the main Operational KPIs

- Drive Operational Excellence across every Clinic in the Region

- Talent Management: attract, develop, and retain the right people.

- High Levels of Customer & colleague Satisfaction

- 4 days a week in clinics visits.

1 day a week "Admin" day

**Education and Professional Qualifications

- Business degree (nice to have) High levels of experience in similar roles without degree may be considered

Can be a vet with prior management experience

**Knowledge/Skills/Experience

- Commercial with experience on delivering based on operational KPIs

- Experience on running multi-areas operations

- Turnarounds a must.

- P&L Management (min 5 years)

- People leader (experienced on building high achieving teams & developing them)

**Key Supporting Job Related Competencies

- Results oriented

- Strong Leadership

- Data driven

- Capacity to operate in a matrix environment

- Able to generate high levels of engagement both at Clinic and Group level

- English

**About AniCura

AniCura is one of European leading providers of high-quality veterinary care.

Founded in Sweden in 2011, AniCura has grown double digit every year and it is now present in 14 European Countries with 450 Veterinary Clinics; with a team of 11000 associates, we take care of more than 3. 6 million pets annually.

AniCura joined Mars Group in 2018.

Values are our guiding principle, shaping the future of veterinary care is our vision, through the best expertise, state-of-the-art technologies, and the highest quality of care.

In Italy, AniCura started-up in 2018.

We currently have 33 Clinics in 11 Regions, engaging around 1100 associates and caring more than 300. 000 pets every year.