Regional Operations Partner
Regional Operations PartnerLocation: Rome, Italy (Hybrid)Company Overview: AniCura is a leading family of veterinary clinics specializing in the medical care of pets.
With over 500 locations across Europe, AniCura provides modern, high-quality veterinary services.
Each year, AniCura's 13, 000 passionate veterinarians care for three million pet patients.
Since 2018, AniCura has been part of Mars Veterinary Health, a family business focused on veterinary care. Line manager: Regional operations managerJob purpose/overview: To support clinics on non-medical related projects.
Process optimization from both operations and medical perspective Lead AniCura operational excellence for the region.
Lead KPI discussions in collaboration with ROM.
Partner with ROM to prepare NPS review and follow-up with clinics.
Financial performance projects (pricing, mix evolution, personnel cost analysis…) Pricing: Partner with Regional Operations Manager in driving the pricing strategy for the region and aligning pricing with each clinic.
Staffing and operating labor optimization: Personnel cost analysis, optimization of rosters, develop standard ways of scheduling.
Underlying analysis to support the regional Clinical service strategy (profitability of services, case mix evolution, etc. ).
Project management for implementation projects Project lead larger renovation/building project/manage external partner for such projects.
PMS harmonization.
Digital projects.
Projects related to legal and compliance (security, audits).
Procurement: Establish guidelines/optimization of the cost structure for consumables.
Local contact for collaboration projects with suppliers.
Internal communication on regional level Manage narrowcasting local content (digital signage).
Organize local events.
Context and Scope: Works in a clinic and travels to other clinics. Education Professional Qualification: Business degree.
Knowledge/Skills/Experience: Project management, results-oriented, data analysis, communication skills.
Key Supporting Job Related Competencies: Project management, relationship building with clinical teams.
Key Business Partners: Practice managers, vets and vet technicians in clinics, regional leadership teams; regional operations partner, regional medical partner, regional PO partner, regional business controller, IT support, country marketing communications team, head of operations, regional operations partners in other regions in the cluster.
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