Regional Program Specialist , Community Operations Milano

Regional Program Specialist , Community Operations
Milano
Lombardia, Milano

Completed Bachelor's Degree or relevant Amazon operations experience.

- Experience in operations, customer service, community relations, or public policy.

- Prior Experience driving change in Program management roles

- Fluent Italian and English

Job summary

At Amazon, we are working to be the most customer-centric company on earth believing that our neighbors are our customers.

The Amazon Logistics Community Operations program defines the roadmap for ensuring Amazon Logistics delivers positive net impact in the communities where we operate and deliver today and in the future.

The Amazon Logistics Community Operations team is looking for a Regional Program Specialist.

This role will report into a Manager responsible for overseeing community operations within a broader region.

Please submit your CV in English

AMZLCorp

AMZLNeighbourGood

Key job responsibilities

Key Responsibilities

- Conduct activities such as Community Risk Assessments, Station Health Assessments, and Community Operations Projects that help drive positive engagement between communities and Amazon.

- Partner with local AMZL leadership to gather feedback on the impact our operations has in these communities and assess the net-impact our operations have on our communities.

- Complete station and community assessments to improve delivery station processes and activities while maintaining a position as an advocate for the community.

- Collaborate with leadership to dive deep and identify the root cause of community escalations and manage issue resolutions within the team.

- Coordinate and participate in regional community events and activities as directed by your leadership.

- Partner with cross-functional teams to identify holistic solutions to complex challenges.

- This is a field-based role with up to 50% travel to regional Amazon delivery stations.

- Proven ability to identify, analyse, and solve ambiguous problems to make business decisions using relevant data and insights.

- Ability to develop new ideas and creative solutions with community interests as a focal point.

- Experience in multi-level communication and influencing both verbally and in writing.

- Proven ability to influence and improve results laterally and remotely through cross-functional colleagues.

- Experience within supply chain and logistics.