Regional Service Manager Bardi

Regional Service Manager
Bardi
Emilia Romagna, Bardi

o 15-20 years of experience in handling Service Delivery, Program management and client relationship for the Region.

- Responsible for regional service delivery and managing regional team that provides on-going support and business as usual activities to Client.

- Own all metrics and KPIs for the region

- Acts as Region level point of escalation

- Partake in Monthly / Weekly business reviews

- Liaise with Horizontal leads for implementing transformation projects of Proof of concepts.

- Primary SPOC for client stakeholders for the region

- Responsible for regional resource and service readiness for the region assigned

- Reviews strategically the customer satisfaction with the services offered, focus on net promoter scores, CSAT and XLA at any level global, regions and markets

- developing and implementing service standards and procedures for the service delivery team for the region.

- acting as a point of contact for complaints and escalating issues as appropriate

- Supervising other members of the service delivery team.

- Maintaining customer relationships and improving response and delivery times.

- acting as a point of contact for complaints and escalating issues as appropriate

- The ability to communicate confidently - both through speaking and writing - with colleagues and clients from all levels of an organization

- Self-motivation

- A level of creativity when it comes to thinking of new sales opportunities

- Resilience

- The ability to research and keep on top of developments in the industry (an interest in the industry will help)

- Commercial awareness.

**Skills and Qualifications

- Master's degree in business administration, Computers Engineering or related field

- Exceptional leadership, time management, facilitation, and organizational skills

- Working knowledge of digital marketing

- Outstanding working knowledge of change/Demand management principles and performance evaluation processes

**Preferred Qualifications

- Master's degree in business administration or related field

- Previous stakeholder management skills

- PMP Certification

**Knowledge, Skills, and Abilities**:

Understanding of Six Sigma, ITIL principles and Agile methodology, Microsoft Office products i. e.

: Word, Excel, Power Point presentation, and strong understanding of IT Technology latest trends, Automation, AIML Concepts

**Job Types**: Full-time, Permanent

**Salary**: From €60, 000. 00 per year