Remote Support Electrical Engineer - Italy Bardi

Remote Support Electrical Engineer - Italy
Bardi
Emilia Romagna, Bardi

Your mission What is more sustainable than investing your ideas, your energy and your work time in making our little planet a pleasant and welcoming home for the many generations that will follow us? It is not only a job - it is a just cause that will fill you with satisfaction every day. We are constantly moving forward and looking out for a Remote Support Engineer to support our growth in the solar industry. Responsibilities First-level support of issues, communicate with customer and provide support GSP system tickets handling for direct sales product Perform troubleshooting and incident response on the systems according to FQA and instruction Escalate the trouble ticket to second Line when you cannot solve it Track issues through to resolution Implementation for software delivery and upgrades Working to triage or troubleshoot the issues within their defined areas Your profile Keep in mind it's all about electrical equipment, that's why it is essential for you to have: Education as Electrical technician or Engineer Willing to work on call duty Experience with Sungrow product is beneficial Experience dealing with issues, and have good communication Willingness to travel English and Italian Proficiency at least C1 Level Driving license is beneficial H&S training to access to construction site with electrical specific training is beneficial Field service work experiences is beneficial Why us? This decade might be overshadowed by Covid-19, but sooner or later we will beat and overcome that son of a germ, am I right? But the true topic for this decade lies in energy We are more than happy to state that not only we are leading this discourse, we also offer the fitting solutions for it. We have the strongest PV-Inverter R&D there is and became the world's biggest Inverter Manufacturer, which we are extremely proud of And now, for this decade, we are increasing our game, and you might become part of it Besides that, many things await you: Opportunities for Career advancement Bonus payment based on pre-agreed and signed KPI agreements A multinational team awaits you with lots of European and transeuropean exchange Possibility for technical and commercial knowledge increase in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions Technical and commercial training in our headquarters in Germany and even visits to the big R&D facility in China About us We are a green tech company with young creative minds. We are fighting every day to make our mission happen – Clean Power for All With 500GW of clean power presently installed worldwide, we are on the road to success Welcome at Sungrow Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions, and renewable hydrogen production systems. Want to know more? Check out what working with us is like J-18808-Ljbffr