Remote Sw Engineer CERNUSCO SUL NAVIGLIO

Remote Sw Engineer
Cernusco sul Naviglio
Lombardia, CERNUSCO SUL NAVIGLIO

Dematic is looking for a talented Hot-Line Engineer, to be hired with a permanent contract, for its premises in Cernusco Sul Naviglio. He/She will cover SLA in terms of Remote Service Support for all Dematic Italy circular sorter installed base mainly on Europe Level and partially on Global level and will maximize Customer Satisfaction by Remote Troubleshooting and RCA, reporting in the most effective and efficient way.

What we offer:Career DevelopmentCompetitive Compensation And BenefitsPay TransparencyGlobal OpportunitiesTasks and Qualifications:The Remote Service Engineer is going to work on: Remote Troubleshooting related to Dematic Italy Sorter Installed BaseRoot Cause AnalysisFeedback to customers through failure report and follow up of failuresRemote monitoring and analysis of system performance and reliabilityFinding and development of improvementsMonitoring and mapping the sitesPredictive MaintenanceAccording to the indication of CoE team leaders to prepare software changesRemote support CoE engineers when requestedPrepare and monitor sorter statistics on live systemProvide remote support to specific critical customers during ramp-up phaseProvide 24h remote support for CSProvide customer recommendations in terms of MaintenanceCheck customer satisfactionWho are we looking for?

A candidate with the following features:

Minimum of 2 years of experience in a similar roleExperience in troubleshooting and problem-solving methodologyAvailability to work on shiftsKnowledge of SW programming (C/C++ software experience)Knowledge of real-time OSAbility to read electrical and mechanical drawingsHealth and Safety awarenessKnowledge of Microsoft Office packagePLC Programmer & Siemens TIA PortalElectrical/Mechanical/Control knowledge in an Industrial environmentAbout UsKION Supply Chain Solutions (KION SCS) is an operating unit of the KION Group, consisting of the two strong and successful brands Dematic and DAI. Dematic is an intralogistics innovator that designs, builds and supports intelligent, automated solutions for manufacturing, warehouse and distribution environments for customers that are powering the future of commerce. The company is headquartered in Atlanta with engineering centers, manufacturing facilities and service centers located in more than 25 countries, and also owns the software company, Digital Applications International Limited (DAI).

DAI, acquired by Dematic in 2020, specializes in logistics automation solutions with offices in the US, UK and Switzerland.

The KION Group is among the world's leading suppliers of industrial trucks and supply chain solutions and has a global network of more than 42, 000 employees. Its portfolio encompasses forklift trucks and warehouse trucks, as well as integrated automation technology and software solutions for the optimization of supply chains. Across more than 100 countries worldwide, the KION Group's solutions improve the flow of material and information within factories, warehouses, and distribution centers.

Our Linde and STILL forklift brands serve the premium industrial truck segment. Dematic is a global leader in automated material handling. Together, we are shaping the future and are among the best in our industry.

Our culture is driven by our shared KION Group values – integrity, collaboration, courage and excellence.

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