Renewals Manager (5 Months Maternity Cover) Milano

Renewals Manager (5 Months Maternity Cover)
Milano
Lombardia, Milano

Mapp are searching for a Renewals Manager to join our team on a 5 month maternity cover contract in Milan.

**WHAT YOU WILL DO**:

We are seeking a dedicated, talented, successful Renewal Manager to join our high performing and well-established Client Services Team.

Our Renewal Team is responsible for the retention and growth of our client base.

- Manage multiple accounts; develop positive working relationships with all customer touch points

- Drive client retention, renewals, upsells and client satisfaction

- Strategic management and support of existing key accounts

- Proactively manage the client life cycle

- Support our key customers in the development of their digital marketing strategy

- Coordinate regular communication with our customers

- Product presentation before marketing decision-makers of large international companies

- Advise clients on Mapp Digital's products

- Work closely with Customer Success Managers on account management

- Partner with internal cross-functional teams to understand customer goals, key performance metrics and exceed those goals

- Leverage technical tools and quantitative data to manage success, high customer satisfaction and renewal

- Prepare campaign insights reporting, including analysis and research

- Work closely with Finance on billing set up and invoicing

- Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues

- Adhere to established processes and workflows, as it relates to long-term contract renewal

- Provide input on new processes and workflows as needed Focus on ensuring we maintain superior customer service levels, operational excellence, and strategic insight

**THE ASSETS YOU BRING TO THE TEAM**:

- 3+ years' experience in Key Account Management

- Excellent communication skills across decision-makers at different levels

- Perseverance and negotiation skills

- Very good knowledge of English

- Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations

- A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables

- Business acumen, sound decision making, analytical and organizational skills in a fast-paced environment; a consultative approach to managing complex client relationships

- Ability to prioritize multiple responsibilities, balancing client deliverables as well as internal obligations

- Bachelor's Degree in appropriate field of study or equivalent work experience

- Strong analytical skills

- Working knowledge and experience with contracts and contract negotiations

- Demonstrated ability to work independently and remain motivated

- Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business

Selection also open to people belonging to the protected categories under Law 68 of 1999.

- Department

- Customer Success

- Locations

- Milan

- Remote status

- Hybrid Remote

- Employment type

- Contract