Reservation Agent F&B Lazio

Reservation Agent F&B
Roma
Lazio, Lazio

JOB SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail for F&B. Identify guest reservation needs. Accommodate and document special requests. Input and access data in reservation system.

**PRIMARY JOB FUNCTIONS

- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e. g. , LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.

- Address guests' service needs in a professional, positive, and timely manner.

- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

- Input and access data in reservation system by entering correct information into proper fields, including Marriott Rewards number, and asking for travel agency IATA and FIT numbers (i. e. , flags, comments, guest messages).

- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

**REQUIREMENTS**:

- Problem Solving

- Decision Making

- Interpersonal Skills

- Communication

Contratto di lavoro: Tempo determinato

Benefit:

- Alloggio

- Mensa aziendale

Esperienza:

- agente: 1 anno (Preferenziale)