Reservation Manager Lazio

Reservation Manager
Roma
Lazio, Lazio

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Hyatt Regency Rome Central is seeking an experienced Reservation Manager to join our pre-opening team.

The role will report to the Revenue Manager.

Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a newly renovated contemporary 5 star hotel offering premium business services and one of Italy's most dazzling leisure rooftop experiences.

The hotel also features a SPA, 5 food & beverages outlets and more than 1000 sqm events venues.

Main duties and responsibilities: Revenue and Occupancy Management:Monitor room availability and pricing strategies in coordination with the Revenue Manager. Implement up-selling and cross-selling initiatives to optimize revenue. Analyze booking trends, market conditions, and competitor performance to provide recommendations for pricing adjustments. Manage day-to-day departmental organization, prioritize, plan and assign work.

Provide mentoring, coaching, and regular feedback to improve team member performances. Create and manage team schedules to ensure smooth operations. Reservation Operations:Ensure the accuracy and completeness of all reservation data in the Property Management System (PMS). Manage group bookings, special requests, and room allocation in collaboration with relevant departments. Handle guest inquiries, reservations, modifications, and cancellations promptly and professionally. Guest Experience:Maintain a high level of personalized service by understanding guest preferences and anticipating needs. Reporting and Analysis:Monitor key performance indicators (KPIs), such as booking conversions rates and average daily rate (ADR). Collaborate with the revenue and sales teams to develop strategic plans based on data insights. System Management:Ensure the efficient operation of the hotel's reservation systems and tools. Skills and requirements: Degree or diploma in Hospitality Management, Business Administration, or a related field is preferred. Minimum 3-5 years of experience in reservations or revenue management within the hospitality industry. Experience in managing a team is highly desirable. Proficiency in Opera Cloud and online distribution tools. Strong analytical skills with the ability to interpret and act on data. Excellent communication and organizational skills. Problem-solving capabilities and attention to detail. Fluency in English and Italian; additional language skills are an advantage. What we offer: A stimulating and collaborative work environment in a 5 star hotel. Opportunities for professional growth and development. Competitive salary package. Room discounts available worldwide within the Hyatt portfolio. Join our pre-opening team to build strong memories together!

We're committed to fostering an inclusive workplace that values diversity and equal opportunity.

We welcome applications from all qualified candidates, regardless of gender, race, ethnicity, religion, disability, or sexual orientation.

Please submit your CV in response to this job posting, with authorization for the processing of personal data in accordance with Legislative Decree 196/2003 and the GDPR (EU) 2016/679.

This position is at a location where Hyatt is not the employer.

The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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