Reservation Manager - Casa Brera Milano

Reservation Manager - Casa Brera
Milano
Lombardia, Milano

Job Number** 24152185

**Job Category** Reservations

**Location** Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, Italy VIEW ON MAP

**Schedule** Full-Time

**Located Remotely? ** N

**Relocation? ** N

**Position Type** Management

Part of the Luxury Group of Marriott International, Casa Brera is currently recruiting Reservations Manager to join a team made of modern and authentic hospitality professionals.

Reporting to Director of Sales, the role is responsible for

- soliciting and managing of reservations sales-related opportunities.

- managing and providing training and work assignments to Reservations Agents.

- actively up-selling each business opportunity to maximize revenue opportunity.

- achieving personal and team related revenue goals.

- driving customer loyalty by delivering service excellence throughout each customer experience.

- providing service to our customers in order to grow share of the account on behalf of the company.

This is full-time position, 5 days a week with 2 days off. The starting date is as soon as possible.

**About us

Part of the Luxury Group of Marriott International, Casa Brera is an unexpected gateway in the heart of Brera set to open its doors in autumn 2024.

Reinterpreted by Studio Urquiola, Casa Brera features 116 sophisticated guestrooms including 15 suites and the Milanese Suite. Hidden behind a rationalist façade, you will find a world of international elegance, transcending the traditional hotel experience. Our hotel promises cosmopolitan luxury, authentic lifestyle and a timeless Milanese elegance.

A Culinary hub, here flavors and sounds from different places seamlessly interlace. Odachi, showcases authentic Japanese cuisine in a cosmopolitan setting while those looking for a truly Italian experience can indulge at Scena by Michelin star Chef Andrea Berton. The Living is a welcoming space for guests to socialize over aperitivo and Milanese light bites. By night, the rooftop's skybar transforms into an unmissable destination, with a pool and lounge areas providing the perfect spot to soak up the energy and skyline of the city.

Join Casa Brera, the new place to be in Milan, where an authentic and modern team crafts unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere.

**The impact you'll make

No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring tone of voice and communication style are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Reservations Agent - to get it right for our guests and our business each and every time.

**Join a newly opened lifestyle luxury hotel

Working during the pre-opening and post-opening phase of a luxury lifestyle hotel is an incredible opportunity to gain strong expertise in hospitality and a great exposure to Marriott International EMEA leaders. This can remarkably accelerate your career growth within the company and provide you the right tools to be involved in other openings at national and international level. It is indeed a challenging experience but surely a rewarding one!

**What you'll do

**Understanding Markets & Maximizing Revenue

- Identifies new reservations sales business to achieve personal and property revenue goals.

- Understands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

- Closes the best opportunities for the property based on market conditions and property needs.

- Monitors same day selling procedures to maximize room revenue and control property occupancy.

- Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business issues and concerns, to offer better business solution.

**Conducting Daily Reservations Sales Activities

- Responds to incoming reservations sales opportunities for the property that are outside parameters of the Event Booking Center.

- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

- Uses sales resources and administrative/support staff effectively.

- Assists in monitoring group reservation forecast data.

- Coordinates with sales and Convention Services to process rooming lists and reservation cards

- Executes and supports the operational aspects of business booked (e. g. , generating proposal, writing contract, customer correspondence).

- Assists with monitoring accuracy of reservation sales orders within tracking systems.

- Tracks no-show reservations and processes charges as needed.

- Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.

- Manages wait list and prioritizes order of wait list