Reservation Officer- Anantara Palazzo Naiadi Rome Lazio

Reservation Officer- Anantara Palazzo Naiadi Rome
Roma
Lazio, Lazio

A luxury hospitality brand for modern travellers, connecting them to genuine places, people and stories through personal experiences, and providing heartfelt hospitality in the world's most exciting destinations.

Anantara Hotels, Resorts & Spas is delighted to welcome the 5* Palazzo Naiadi to our worldwide collection of exclusive hotels and resorts.

With the perfect centric location for both leisure and business, this 19th century marble palace hotel is situated on the majestic Piazza della Repubblica, right in front of the famous Diocletian Thermal Baths dating from 306 BC and just a stone's throw from the city's iconic monuments.

The 238 rooms, from comfortable Duplex and Premium rooms to spacious suites and a presidential apartment, are elegantly designed in a Neoclassical style with the perfect ambiance to relax or stay connected while experiencing Rome from a unique and authentic perspective.

A selection of dining options including the Tazio Restaurant and the Posh Rooftop Restaurant & Lounge Bar are available for guests. The hotel's signature cocktails are served at the Lobby Bar and Tazio Bar, and be sure to savor the Anantara Signature breakfast, served daily.

A spa, fitness center and outdoor pool are also available.

The wonderful rooftop terrace offers a suggestive view across Piazza della Repubblica.

WHAT WE BELIEVE AND HOW WE CHOOSE TO BEHAVE

At Anantara we always behave in the following way

We have pride in the work we do, how we present ourselves, and how we communicate with our guests and our colleagues.

We use our initiative and always find the best way to solve a problem for a guest or a colleague.

We work as a team with colleagues across all departments to deliver the highest quality of service on all occasions.

We always think of new ways to surprise and delight our guests.

We treat guests and colleagues with dignity and respect.

Everyone is important.

We hold ourselves to the highest standards of honesty and integrity.

We are proud to represent our hotel and our country to guests from all over the world.

At Anantara, we are proud to represent our hotel and our country to guests from all over the world.

We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.

**RESERVATION OFFICER - ANANTARA PALAZZO NAIADI ROME**:

We are looking for a Reservation Officer to join our luxury hotel Anantara Palazzo Naiadi Rome.

WHY THIS JOB EXISTS

To serve the needs of the business, our guests and our colleagues by coordinating all inquiries, booking and selling of the main product of the hotel - Rooms.

Key objectives are to simultaneously maximise guest satisfaction, and hotel revenue.

The Reservation Officer captures details from the incoming calls and coordinates each reservation to ensure the guest's satisfaction.

He or she should reflect the quality of the hotel to our possible guest and must be a very strong in communication skills.

A positive attitude, knowledge of the hotel and attention to details are all key requirements in Anantara Reservations Officers.

At Anantara, we are proud to represent our hotel and our country to guests from all over the world.

We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done.

Anantara employees always find new ways to look after the business, their guests, and their colleagues.

Within this, the key responsibilities for this position are:

- Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.

- Adhere to all Standard Operating Procedures.

- Take personal responsibility for driving upselling, achieving set revenue targets by months.

- Be fully aware at all times of the Selling Strategy, rates, packages, groups and booking status of the hotel.

- Process and respond within 24 hours to all reservation requests and inquiries according to company standards.

- Handle daily trace/follow up reports according to departmental requirements.

- Check expected arrivals 1, 3 and 7 days prior according to SOP and reconfirm bookings.

- Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.

- To be up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.

- Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.

Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.

- Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations a