Reservations Agent Milano

Reservations Agent
Milano
Lombardia, Milano

Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Reservations Agent in the Reservations department.

**MAIN RESPONSIBILITIES**:

- Handling inbound Reservations telephone calls in a polite, professional and efficient manner, meeting the needs of the guest at all times;

- Answer and converse with guests in a professional and efficient manner over the phone;

- Communicating in a polite, efficient and friendly manner with team members and other departments at all times;

- Ensure that any matter relevant to guest satisfaction is communicated appropriately, allowing for corrective measures to be taken;

- Ensure high standards of personal presentation and grooming.

QUALIFICATIONS AND EXPERTISE

- Proficiency in English and Italian - Third language would be a plus

- Proficiency in Opera

- Previous experience in similar and/or related fields in a 5* Hotel

- Excellent communication and sales skills

Languages required: English and Italian

Contratto di lavoro: Tempo pieno

Benefit:

- Mensa aziendale

Domande di preselezione:

- Hai mai usato Opera?

Esperienza:

- Reservation Agent: 2 anni (Obbligatorio)