Reservations Agent PERUGIA

Reservations Agent
Perugia
Umbria, PERUGIA

Job Overview:

- The role of Reservations Agent is to work within the Reservations team always ensuring excellent service to our guests, in compliance with our company philosophy, operating standards and procedures.

He or she will provide our clients with a wide and stylish selection of accommodation, together with unique activities and exclusive services.

He or she will help to develop a harmonious work atmosphere with a focused approach on teamwork. Responsibilities and duties:

- Will provide quality service by responding to requests promptly, efficiently and courteously.

Will sell and promote services, in compliance with current standards and procedures, using the_ PMS ProTel_ of _SynXis, booking engine_ and _TravelClick CRS;_

- Will check availability for accommodation or transportation services, for customers' desired travel dates;

- Will make guests' reservations sensitive to specific requests and their budgetary requirements;

- Will assist and advise customers who may be choosing from a variety of travel options;

- Will help to plan travel itineraries by suggesting local attractions and interesting places;

- Will process payments and send confirmation details to clients;

- Will manage any issues that may arise with bookings or reservations;

- Will answer any questions about the reservation process;

- Will up-sell additional services or special packages such as tour tickets, travel insurance, or upgraded accommodation;

- Will assist customers who may need to amend or cancel a reservation;

- Will accept guests' requests, anticipating their individual needs & requirements;

- Will ensure effective communication between the front office staff and the other departments, in compliance with our current procedures.

The goal should always be to make guests feel comfortable and satisfied;

- Will embrace a positive and collaborative work atmosphere within the team;

- Will support the accounts department by responding accurately and efficiently with all queries;

- Will maintain very high standards of hygiene, behaviour and grooming.

We require:

- At least 3 years as Reservations Agent in hotel/ rental villas or tour operators;

- Fluent in English and Italian.

A third language will be a plus.

- Strong communication skills both written and verbal;

- Excellent interpersonal and organizational skills;

- Excellent problem-solving abilities;

- Outstanding Guests service skills;

- Be able to perform in team in a dynamic work environment;

- Excellent knowledge of PMS ProTel, ofSynXis booking engine and TravelClick CRS will be a plus;

- Excel Microsoft Office Suite proficiency.

We offer:

- People first approach;

- Bespoken learning & development training;

- Well-being activities (Yoga classes, get together activities, welfare measures);

- Competitive salary offer.

- This is a general guide on the principle tasks and responsibilities for this role.

It is understood that for operational needs it may be required to perform additional tasks.