Reservations Manager In Costiera Amalfitana Raiano

Reservations Manager In Costiera Amalfitana
Raiano
Abruzzo, Raiano

Casa Angelina**, iconica e prestigioso hotel della Costiera Amalfitana e membro di Leading Hotels of the World, è alla ricerca di:

**Reservations Manager**, per inserimento immediato.

**About the role**:

Under the general guidance of the Director of Sales & Marketing and the Revenue Specialist, the Reservations Manager ensures the smooth operation of the Reservations Department to achieve rooms sales targets and maximize revenue.

We are looking for a true hospitality professional, highly motivated, with the flair to deliver service at the highest level.

He/She needs to have strong understanding of revenue & distribution platforms, programs and channels.

**Key Responsibilities**:

- To lead the Reservations Team and ensure the smooth day to day running of the reservations office;

- Together with the Reservations Agents, handle reservation calls and the inboxes, ensuring that all reservations enquiries are answered with the 24h period;

- To train and supervise the Reservations Agents in their daily duties.

Supporting them with daily challenges;

- Perform day-to-day arrival checks, ensuring that all reservations are input into the system correctly;

- Oversee the Revenue Management System in place (G3 RMS - IDeas) under the guidance of the Revenue Specialist & Director of Sales;

- Prepare Weekly /Monthly Pick up / Forecast / Production Reports;

- Responsible for the Rate Loading management and distribution on all channels (SYNXIS CRS);

- Handle event enquiries and issue event orders;

- Establish & maintain service standards within the Reservations Department; ensure that the Team is fully trained on customer service, selling techniques and other duties;

- To support the Director of Sales & Marketing and get involved in hotel site inspections, sales activities, guest satisfaction performance reviews, marketing campaigns etc;

- Attend weekly revenue meetings.

**Key Expectations of this Role are**:

- Having a very good knowledge of the Opera property management system, Synxis (CRS) and possibly IDEAS G3 (Revenue Management System);

- Having a strong understanding of revenue and distribution platforms, programs and systems and good numerical aptitude;

- Having excellent customer service skills; ability to engage with the guest and also iron out any glitches or handle complaints as and when they may arise.

**Job Requirements**:

- Minimum 3 years' relevant experience in a sizeable luxury hotel, with at least 2 years in a Reservations Manager position;

- excellent written and oral communication skills with proficiency in English language and Italian.

Third language is a plus;

- Excellent written and spoken English and Italian.

Third language is a plus.

Excellent phone skills;

- Working Knowledge of Opera PMS, SynXis CRS is required.

Working knowledge of Revenue Management System (G3 Ideas) and CRMs (Revinate) would be extra beneficial;

- High level of attention to detail and refined manners.

Contratto di lavoro: Tempo pieno.

Location**:Praiano** (SA).