Resident It Technician - Milan (North) Milano

Resident It Technician - Milan (North)
Milano
Lombardia, Milano

Be part of us**:Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries.

We deliver exclusively for the leading companies in the IT industry.

As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family.

That's why Hemmersbach is The Social Purpose IT Company.

**Your Tasks**:As an IT Technician you will be in charge of providing IT support services in Milan to one of our most important customer.

Main tasks will be:

- Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop, Laptops, Printers, Mobile Devices, Video and Conferencing

Equipment and any other authorized peripheral equipment and devices

- Perform general preventative maintenance tasks on devices and software

- Follow and execute instructions provided by Subject Matter Experts

- Provide onsite hand and eye support to Customers

Accurately record, update and document requests using the IT service desk system

- Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner

- Contribute towards reporting as per customer requirement

**Our Requirements**:

- At least 1 year of experience in the IT field or in a IT related area

- Comprehensive understanding of full range of Enterprise IT Services

- Detailed knowledge of installation and site environmental support solutions

- Proficient Field Technical Support skill set

Proficient knowledge of common Operating System platforms, installation and troubleshooting skills (Windows, Mac OS - desired but not mandatory)

- Good knowledge on Hands and Feet

- Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint, etc.

)

- Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds

- Basic knowledge of IT with basic understanding of Networks, Servers and Telecoms

- Experience including remote control of PCs and video conferencing knowledge

- Knowledgeable of basic IT asset management concept (updating Asset Management system)

- Strong communication skills verbal and written

English on communicative

- Strong Customer relationship building skills

- Proven capability in client management in the context of demanding service level based contracts with penalties associated with below

**Your Benefits**:

- A secure job in an exponentially growing international company

- Taking responsibility of exciting projects with diverse challenges

- Wonderful team spirit and a great working atmosphere in a friendly team

- Direct and open communication

- Very good opportunities for professional and personal further development thanks to our human resources development programme

- Mentor programme for an easy start for new employees

- Room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decisions making processes

- Fixed-term employment contract: 6 months (possibility to be prolonged / transformed into permanent)