Resident It Technician - Segrate (Milan) Segrate

Resident It Technician - Segrate (Milan)
Segrate
Lombardia, Segrate

Be part of us**:

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries.

We deliver exclusively for the leading companies in the IT industry.

As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family.

That's why Hemmersbach is The Social Purpose IT Company.

**Your Tasks**:

We are looking for a Resident IT Technician / IT support to work at our customer site.

Location: Segrate (Milan)

Main tasks:

- Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop, Laptops, Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices

- Perform general preventative maintenance tasks on devices and software

- Follow and execute instructions provided by Subject Matter Experts

- Provide onsite hand and eye support to Customer / OEM SME's towards

- Install, upgrade, support and troubleshooting of devices in Network and Compute environment

- Assist users with any logged IT related incident when called upon

- Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary

- Accurately record, update and document requests using the IT service desk system

- Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner

- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization

- Be a highly motivated team player with the skills and ability to manage changing priorities

- Create, maintain and publish relevant support documentation in order to assist all End Users with the quick resolution of their incidents and service requests and enable users to become more self-sufficient

- Be willing to attend training as necessary to keep up to date with the latest technology and internal system processes

- Attend training courses as identified and agreed for appropriate development

- Contribute towards reporting

**Our Requirements**:

- 2 / 4 years' experience working in a similar role

- Good general understanding of IT principles such as Networks, Hardware and Domains

- Working knowledge of leading software packages such as MS Office, Lotus Notes, and MS Outlook etc.

- Good experience in End User device hardware and software troubleshooting

- Good experience of supporting devices such as Printers and Meeting Room equipment's

- Knowledge of mobile devices, in particular Blackberry and iPhones

- Experience with building, configuring, replacing and troubleshooting EUC hardware components

- Awareness of Data Backup principles

- Familiarity with virtual, MDM and VPN environments

- Basic knowledge and familiarity with devices in Network and Compute environment

- Exceptional customer facing skills

- Able to communicate clearly and effectively with customer

- Logical and analytical approach to work

- Accurate record keeping

- Able to work unsupervised

- Good timekeeping

- Intense focus on quality work

**Your Benefits**:

- A secure job in an exponentially growing international company

- Taking responsibility of exciting projects with diverse challenges

- Wonderful team spirit and a great working atmosphere in a friendly team

- Direct and open communication

- Very good opportunities for professional and personal further development thanks to our human resources development programme

- Mentor programme for an easy start for new employees