Resort Manager Sciacca

Resort Manager
Sciacca
Sicilia, Sciacca

An alluring Sicilian escape, Verdura Resort occupies nearly two kilometres of private Mediterranean coastline.

Home to three Kyle Phillips golf courses, a 60-metre infinity pool, six clay tennis courts, a world - class spa, four restaurants and five bars, 20 private villas, Verdura Resort is an irresistible destination.

At Verdura the rooms seem woven subtly into the Sicilian landscape, with a true sense of space and uninterrupted views of the azure waters.

Above all, it is an unforgettable resort in Sicily where our team delivers an outstanding level of service.

**The Position

**RESORT MANAGER

**Main Purpose**:

The Resort Manager is responsible for the day-to-day management of the Resort and Private Villas assisting and substituting the Cluster General Manager.

He/she is passionate of the hospitality business and ambition to grow professionally.

He manages to exceed internal and external guests' expectations.

Reports to: Cluster General Manager, Sicily.

**Main Responsibilities**:

The Resort Manager will be delegated from the Cluster General Manager some of the following responsibilities which will vary on the basis of the goals of the period:

- Achieve sales and profit targets;

- Achieve quality targets;

- Recruit, coach and monitor line management;

- Meet and greet customers;

- Deal with customer complaints and comments;

- Address problems and troubleshoot accordingly;

- Supervise maintenance, supplies, renovations and furnishings;

- Deal with contractors and suppliers;

- Ensure security is effective;

- Carry out inspections of property and services with consistency;

- Supervise the Verdura Private Villas and coordinate the Villas Manager;

- Promote and market the business within and outside the Company;

- Manage budgets and financial plans and control expenditure;

- Ensure compliance with licensing laws, health and safety and other statutory regulations.

- Any other objective as determined from Cluster GM.

**Competencies required**:

- Team Management & Collaboration: be a role model for team work, reward and encourage positive team play, within the department and with other departments.

He/she will engage the Team Members, with an open communication, regular feedback and promoting a culture of trust, honesty and respect.

- Communication: communicate effectively and in an appropriate manner, using the most suitable channel and tailoring the approach to the audience.

He/she takes ownership to initiate communication.

He/she shares information across the business in a timely manner to inform better decisions.

- Personal effectiveness & Emotional intelligence: Self-awareness and self-control are a must.

Able to establish mutually beneficial relationships with others.

Set clear goals and expectations and identify clear priorities.

Meet deadlines and complete tasks and projects successfully.

- Business orientation: Create an understanding amongst the team of how department performance impacts the business.

Create action plans to improve performance when not meeting company requirements.

Use understanding of the business to identify ways to increase revenue, reduce costs and minimise general expenses without affecting the quality of service to Guests.

- Self & team developer: enthusiastic supporter of learning and development.

Inspire and motivate others to achieve superior performance and to take on new learning opportunities.

Discuss, plan, track and support own and team development and professional growth.

Previous experience as trainer is a plus.

**We require**:

- At least 4 years of experience as Hotel Manager in 5 Star Deluxe Hotels preferably in resorts similar to Verdura;

- Preferable degree in hotel management;

- Excellent leadership skills and decision making;

- Experience in running multi F&B outlets, front of house, sport facilities, Golf, Spa and maintenance;

- Evidence of self-development through courses, conferences, workshops;

- Knowledge of H&S provisions as per national rules;

- Knowledge of Revenue Management;

- Excellent financial understanding:

- Analytical thinking;

- Experienced in budget and forecast processes;

- Experienced in balancing expenses and costs vs forecast;

- Proficiency in English and Italian;

- Proficiency in a third language is preferable;

- References.

**We offer**:

- Permanent Labour contract according to CCNL Settore Turismo;

- Economical treatment adequate to the professional experience;

- House allowance;

- Learning & Development and career opportunities within Rocco Forte Hotels.

**Workplace**: Verdura Resort - Sciacca, S. S. 115 Km 131, Sicily, 92019.

**Why join us at Rocco Forte Hotels?

At Rocco Forte Hotels, we are committed to giving our Team Members the skills and support required to deliver unrivalled service, and most importantly, to grow in their careers.

We also like giving our Team Members the very best benefits such as discounted rates at any of our 5 star properties from just £25/ €36 per night, a 50% discount in all of our F&B out