Resort Representative - Salerno Salerno

Resort Representative - Salerno
Salerno
Campania, Salerno

Fixed Term

- 40 Hours

**Salary

- Excellent

**Country

- Italy

**What you will be doing. . .

**As one of our valued Resort Representatives, ** you will play a vital part in sharing local knowledge, delivering outstanding **customer service**, and enhancing our customers holiday by introducing them to our experiences on offer.

You will always be **working as one team **with internal & external suppliers and** take responsibility** for resolving customers queries or problems using our in-house digital systems.

**What can we offer you?

We offer our valued colleagues a range of benefits including:

- Excellent salary with annual pay review

- Fully paid training & IT equipment

- Monthly 1-1 meetings with your Team Leader

- ** 27 **days holiday entitlement per annum

- ** 1. 5 **days off per week

- Monthly rosters sent in advance

- Recommend a friend bonus scheme

**What will you do in the role?

Reporting to the Resort Team Leader, you will Work as One Team with internal & external stakeholders to deliver VIP industry leading Customer Service to our all-important customers.

You will be provided with fantastic training to ensure you:

- ** Create Memories** for our customers in resort, ensuring we are on hand at their accommodation and resolve any issues they experience during their holiday

- Utilise a **Sales through Service** approach by recommending local experiences and attractions to match our customers needs

- ** Take Responsibility **by supporting with any disruption, serious emergencies in resort & customer escalations.

- Be the face of** Jet2holidays** during scheduled hotel visits and virtually, via video call, for any urgent queries

- ** Be Present** by maximising branding opportunities within our hotels and resorts

- ** Work as One Team** supporting our airport operation on busy flight days working in arrivals & departures

**What will I need?

You will already hold full **right to work documents** for **Italy **and be living in the destination or willing to source your **own accommodation.

Due to the level of travel required in the role, you will already be a **driver **with access to your **own motorised** **vehicle/car **which you are able to use for work purposes.

**Operational Requirement Travel expenses** will be **reimbursed.

Working hours will vary each month and can include early starts, late finishes, split shifts & working weekends.

We will provide your roster 3-4 weeks in advance.

You must be **flexible to work a range of hours** as you will also be required to support with flight disruption, serious emergencies in resort & customer escalations.

Customer Service experience is advantageous, however previous experience is not required, you will be able to effectively **handle a wide range of different customer facing situations, **be able to **solve problems**, have a positive friendly attitude and** IT confident **to be able to use in-house digital systems daily on a** Tablet device.

To meet some of our team and find out what life is like with **Jet2holidays **follow us on Facebook**: Jet2Careers** **Overseas**.

**Division

- Jet2holidays

**Careers With Us

- Holidays Operations

**Careers Dept

- Overseas roles in Destination

**Careers Team

- In Resort

**Business Area

- Jet2holidays

**Team

- Overseas