Responsabile Reparto Service Piacenza

Responsabile Reparto Service
Piacenza
Emilia Romagna, Piacenza

The ideal candidate is responsible for leading a team of trained engineers who provide our customers with a delightful, frictionless experience.

Responsibilities Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth.

Establish performance benchmarks and hold team to those goals.

Resolve customer conflicts and handle escalation procedures.

Schedule training activities for our service people.

Qualifications Bachelor's degree or equivalent experience.

3+ years of customer service experience.

Excellent written and verbal communication skills.

Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc. ).

Knowledge of most shared CNC (Fanuc/Siemens/Heidenhain).

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