Responsabile Reparto Service Piacenza

Responsabile Reparto Service
Piacenza
Emilia Romagna, Piacenza

Job Summary The ideal candidate will lead a team of skilled engineers, delivering an exceptional customer experience with minimal friction. This role involves providing guidance and mentorship to ensure employees meet performance objectives and achieve career growth. Responsibilities Provide leadership and coaching to guarantee employee success in meeting individual performance goals and career growth. Establish performance benchmarks and hold the team accountable for meeting these standards. Resolve customer complaints and manage escalation procedures efficiently. Organize training activities for our service personnel to enhance their skills. Qualifications Bachelor's degree or equivalent experience. A minimum of 3 years of customer service experience. Excellent written and verbal communication skills. Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc. ). Familiarity with widely used CNC systems (Fanuc, Siemens, Heidenhain). J-18808-Ljbffr