Restaurant Host Firenze

Restaurant Host
Firenze
Toscana, Firenze

Company Description

Collegio alla Querce, Auberge Resorts Collection a former cultural institution and much-beloved boarding school is undergoing an extensive transformation to awaken the property's storied and romantic history, dating back to the 16th century.

Auberge's third European destination, Collegio is a delight for design lovers and gourmands alike.

Three adjacent original buildings feature 83 rooms, an original chapel and theater, a library, two restaurants and a bar which was once the school's principal's office.

Surrounded by old growth cyprus and soaring oak trees, the resort's grounds boast expansive lawns, five levels of terraced Baroque gardens, a pool and garden bar and restaurant.

Come here for relaxation or adventure - and leave utterly enchanted.

The role of Restaurant Host upholds the welcoming atmosphere that defines our hospitality.

As a key member of our Auberge family, your role is to provide exceptional service, ensuring a positive experience for our guests from arrival to departure.

- Greet guests warmly, provide courteous service, and efficiently handle check-ins and seating.

- Answer phones, take reservations, take in-room dining orders, and maintain accurate records in reservation systems.

- Coordinate with restaurant and/or pool staff to optimize guest placements, avoiding overbooking and ensuring smooth flow.

- Assist with preparation of station charts, assign stations, and guide servers and support staff in optimal table set-up.

- Maintain cleanliness, sanitation, and organization of the host station and assigned work areas.

- Monitor and update guest profiles, VIP arrivals, and special requests using reservation systems.

- Ensure menus and wine lists are clean, up-to-date, and well-stocked at all times.

- Resolve guest complaints promptly to ensure satisfaction.

- Familiarize yourself with all hotel services, local attractions, and respond accurately to guest inquiries.

- Collaborate with Food and Beverage Management to set a positive tone for the restaurant environment.

**Qualifications

- High school diploma or equivalent preferred

- Prior experience in customer service or hospitality, preferably in a high-end setting.

- Strong communication skills, positive attitude, and the ability to speak and write in English fluently.

**Additional Information