Restaurant Manager Milano

Restaurant Manager
Milano
Lombardia, Milano

THE WILDE is a perfectly formed, international collection of private membership Clubs combining classical style, excellent food and charming service with cutting edge content, culture and ideas.

It is a private membership club built on foundations of discretion, revelry, culture, and inclusion.

**Restaurant Manager**:

The Restaurant Manager is responsible for ensuring the smooth and efficient operation of the restaurant within the exclusive member club.

They oversee all aspects of dining service, including staffing, customer satisfaction, and quality control, to deliver an exceptional dining experience for members and guests.

**Main Activities and Responsibilities**:

Manage and supervise and all restaurant staff, including waitstaff and hosts/hostesses, to ensure exceptional service standards and guest satisfaction.

Coordinate with the kitchen staff to ensure timely and accurate preparation and delivery of food orders, maintaining high standards of quality and presentation.

Oversee dining room setup and ambiance, including table settings, decor, and lighting, to create a welcoming and elegant atmosphere, based on club standard.

Help manage inventory, including ordering, receiving, and stock control, to minimize waste and optimize profitability.

Monitor and manage reservation systems to optimize seating arrangements and accommodate member preferences and special requests.

Handle guest inquiries, concerns, and feedback promptly and professionally, ensuring a positive resolution and maintaining strong relationships with members.

Maintain cleanliness and organization of the dining area, including regular inspections and coordination with cleaning supervisor.

Ensure compliance with health, safety, and sanitation regulations, as well as liquor licensing laws, in coordination with relevant departments.

Monitor financial performance, analyze sales data, and implement strategies to increase revenue and profitability while controlling costs.

Plan and execute special events, private dining experiences, and themed nights to enhance the club's offerings and attract new members.

Foster a positive and collaborative work environment, promoting teamwork, communication, and professional development among staff.

Manage other activities relating to or resulting from what is indicated in the previous points.

**Key Competencies**:

**Required Education and Experience**:

Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.

Proven experience (5+ years) in a supervisory or managerial role in a high-end restaurant or hospitality setting.

Strong knowledge of fine dining service standards, including wine service, tableside etiquette, and guest relations.

Familiarity with POS systems, reservation software, and Microsoft Office suite.

Knowledge of one or more foreign languages (min.

fluent in Italian and English).

**General Knowledge and Technical Skills**:

Excellent leadership and management skills, with the ability to motivate and develop a diverse team.

Strong business acumen and financial management skills.

Exceptional communication and interpersonal skills, with the ability to interact effectively with members, guests, and staff.

Attention to detail and a commitment to maintaining high standards of quality and service.

Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.

Flexibility to work evenings, weekends, and holidays as required.

**Personal and Interpersonal Skills**:

Passion for hospitality and dedication to providing an exceptional dining experience.

Professional demeanor and appearance, with a friendly and approachable attitude.

Problem-solving skills and the ability to resolve conflicts diplomatically.

Integrity and discretion when handling sensitive information or situations.

Adaptability and willingness to embrace change and innovation.