Restaurant Manager - Melià Hotels International Milano

Restaurant Manager - Melià Hotels International
Milano
Lombardia, Milano

_"The world is yours with Meliá"_

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless.

It is knowing that the world is yours and that you can work in many countries.

And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you.

Do you dare to be the owner of your professional career in an inspiring world?

**Because belonging to the great Meliá family is being VIP

You will enjoy **My MeliáRewards** which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the **My MeliáBenefits** programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives.

Be as proud to belong to Meliá as we are of you

**MISSION**:_Organise the operation of the restaurants to guarantee the quality of the service offered to the customer to contribute to the achievement of the Food and Beverage ratios and the economic, quality, working environment, people development and operational objectives of the hotel. _

**OPERATIONS

- Knowledge of implementing the restaurant's methodology (products, orders, service standards).

- Knowledge of and follow-up on the restaurant products in the hotel.

- Planning menus (menu rotation).

- Reviewing and following up on maintenance actions in the facilities.

- Review VIP procedures.

- Carry out inventory procedures (if applicable).

- Carry out stock revision processes.

- Manage orders.

- Manage staff.

- Manage suppliers.

- SAP products.

- Follow-up comments on Review pro and social media and action plans.

- Review the daily/weekly/biweekly/monthly HACCP Control.

- Participate in daily briefings to keep abreast of departmental situations.

- Participate in service order follow-up meetings to ensure timely events.

- Participate in monthly management meetings with updated results of their department.

- Ensure the team's knowledge of the data sheets for the different outlets.

- Creating action plans for their hotel, at the implementation level for product proposals in the hotel bar/bars.

- Monitor staff costs by outlets, productivity KPIs, cooks ratios per cover, events, and breakfasts.

- Prepare the team's working calendar for RLT.

- Plan daily washing line, daily cleaning of kitchen areas, plan weekly/fortnightly/monthly deep cleaning.

- Present F&B Investments - PAI for approval.

- Prepare the investment budget, considering the need for new equipment to ensure quality and productivity in the following year.

- Ensure compliance with the Clarity processes they are responsible for.

**ECONOMIC-FINANCIAL

- Be knowledgeable of their department's budget

- Support the head of department in the preparation of projections.

- Is knowledgeable of the economic results of the hotel and the economic results of their department, as well as the deviations vs. budget/projection.

- Ensure the fulfilment of the economic goals established in the department and being aware of the economic goals of the hotel, as well as their fulfilment.

- Support the head of department in the placing of orders following the established procedure, as well as in the control of materials and services.

**HUMAN RESOURCES

- Support and participate in the identification of talent in their department.

- Be knowledgeable of the development plans and tools in Human Resources and promote their use (Melia Home, climate, E-melia, development plans, Moving-Up, Graduates Programs, Code of Ethics. . . ).

- Identify high potential staff, as well as actively participate in the development of the team and trainees (if applicable).

- Follow up on the climate action plans defined by the department.

- Encourage the participation of their team in the wellness programmes available at the Hotel.

- Promote the use of social media following the guidelines established by the company.

- Support in the recruitment of the team and its dissemination in social media.

**CUSTOMER EXPERIENCE

- Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations.

- Manage customer incidents, communicating the actions taken to the hotel's Guest Experience Department.

- Be knowledgeable and share with the team the objectives of the Voice of the Customer and to ensure their fulfilment, supporting in the creation and definition of improvement plans if necessary.

- Be knowledgeable with the Sensory Architecture established for their areas and ensure compliance with it.

- Be knowledgeable of the hotel's services and facilities as well as the entertainment programme, experiences and events, ensuring that the team has all the information to be able to promote them to guests.

**SUSTAINABILITY

- Promote the local gastronomy of the destination.

- Promote