Restaurant Supervisor - Gran Melia Palazzo Cordusio (32610) Milano

Restaurant Supervisor - Gran Melia Palazzo Cordusio (32610)
Milano
Lombardia, Milano

_"The world is yours with Meliá"_

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless.

It is knowing that the world is yours and that you can work in many countries.

And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you.

Do you dare to be the owner of your professional career in an inspiring world?

**Because belonging to the great Meliá family is being VIP

You will enjoy **My MeliáRewards** which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the **My MeliáBenefits** programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives.

Be as proud to belong to Meliá as we are of you

MISSION: In charge of restaurants for an area or a time slot.

OPERATIONS

- Lead 100% of the operation of the restaurant department.

- Control and ensure the procedure of daily and monthly inventories of crockery, glassware, cutlery, centrepieces, decorations.

- Control and ensure the EISI reporting procedure, follow-up to the general report of their department. . .

- Control and ensure the procedure of preventive maintenance, deep cleaning, machines within the bar department.

- Facilitate everything related to the state of the menus, liquor menus, wine lists, promotions of their department etc.

- Supervise that performance tests are carried out on the different machines, dosing machines, concentrates, etc.

- Supervise the Operation checklist.

- Ensure compliance with hygiene and safety regulations

ECONOMIC-FINANCIAL

- Be knowledgeable of their department's budget

- Is knowledgeable of the department's economic performance

- Is knowledgeable of the economic goals of the hotel and their department, as well as their fulfilment.

HUMAN RESOURCES

- Support and participate in the development plans of core staff and trainees (if applicable).

- Be knowledgeable of the development plans and tools in Human Resources and promote their use (Melia Home, climate, E-melia, development plans, Moving-Up, Graduates Programs, Code of Ethics. . . ).

- Identify high potential staff, as well as actively participate in the development of the team and trainees (if applicable).

- Support the implementation of action plans that impact on the commitment and climate of the team.

- Encourage the participation of their team in the wellness programmes available at the Hotel.

- Promote the use of social media following the guidelines established by the company.

CUSTOMER EXPERIENCE

- Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations.

- Deal with customer incidents, communicating the actions taken to the person in charge.

Escalate the incident to the person in charge if a solution cannot be found.

- To know and participate in the achievement of the objectives of the Voice of the Customer and to ensure that these objectives are met, participating in the improvement plans established in their area.

- Be knowledgeable with the Sensory Architecture established for their areas and ensure compliance with it.

- Be knowledgeable of the hotel's services and facilities as well as the entertainment programme, experiences and events, ensuring that the team has all the information to be able to promote them to guests.

HEALTH & SAFETY// HEALTHY WORKPLACE

- Be knowledgeable of the hotel's evacuation plan.

- Support in the responsibilities assigned to them in the Centre's Self-Protection Manual or local equivalent in other countries.

- Be knowledgeable of the methods, work procedures and risks inherent to their activity.

- Be knowledgeable of the individual protection equipment of the department and to support in its correct implementation and use by means of the corresponding training actions.

- Assume the responsibilities assigned in the Occupational Health and Safety Management System Manual.

EDUCATION AND TRAINING: Higher degree and/or university degree, preferably Tourism or Hospitality, or similar.

LANGUAGES: Local language (depending on the geographical location of the property) and advanced English.

A third language will be highly valuable.

SPECIFIC KNOWLEDGE: - Knowledge of the latest waiting trends.

- Knowledge of REVO, and POS management.

- Advanced command of the Office 365 package - Knowledge of hotel operations.

- Ability to work in a team, service orientation, quality and professionalism, global and strategic vision and communication and influence as key competencies.

- Creativity and innovation.

EXPERIENCE: At least 1 years' experience in a similar position, in the sector.

**At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional.

From the junior to the most senior, all of the