Retail And Guest Supervisor Venezia

Retail And Guest Supervisor
Venezia
Veneto, Venezia

Retail and Guest Supervisor

- Venice, Italy

- Retail

- 1774

**Job Description**:

**AMAN

At Aman we are on a mission to create the world's ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests' perspectives and daily lives.

To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to.

We live by the 'Aman way of life' - a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:

Invest in individuality - fostering an environment where each person can push boundaries, take risks and challenge norms.

Nurture pathfinder spirit - exploring experiences, opportunities and locations which transform into new exciting ventures.

Act like owners - taking the charge, leading by example and an immense sense of pride in their work.

Celebrate communities - ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.

**LOCATION

The position is located at Aman Venice, Italy.

**POSITION OVERVIEW

The Retail and Guest Supervisor will take care of the daily operations of the hotel boutique as well as of the relations with in-house and external guests.

You will be the one to ensure smooth running of operation to maximize sales, minimize costs and a extroadinary guest experirence.

**RESPONSIBILITIES

- Drive guest satisfaction and retention by being a role model in delight guest in every single interaction

- Practice timely guest complaint handling and follow up to make sure guest satisfaction and recovery

- Review daily revenue and statistical figures of the Hotel boutique

- Conduct the boutique sells to maximize hotel revenues

- Understand target and budget and aim to achieve and exceed them

- Full knowledge of products and brands available to guests at the boutique

- Report monthly inventory check, daily sales report, and monthly sales report

- Ensures availability of merchandise

- Promote the hotel outlets to enhance and maximize the hotel revenues

**QUALIFICATIONS

- Verbal and written proficiency in English and other languages will be considered as a plus

- Minimum 1 year similar experience in the luxury hospitality as a Guest Relations operator

- Goals and people oriented