Retail Excellence Specialist Milano

Retail Excellence Specialist
Milano
Lombardia, Milano

Posizione

We are looking for a passionate and driven individual to join our Retail Excellence Team as **Retail Excellence Specialist**(temporary position), within our dynamic Worldwide Sales Department based in Rome.

As an integral member of the Retail Excellence team, reporting to the **Retail Excellence Senior Manager**, your mission will include:

Responsabilità del lavoro

**Retail Performance Coordination**:

- Oversee global Retail Performances and Client Experience indicators by managing Retail KPIs;

- Conduct quarterly performance reviews in collaboration with the CRM Department and share results with markets;

- Track the impact of training initiatives and monitor sales training and ambassadorship incentives;

**Elevation of Client Experience**:

- Support the Department in managing projects that enhance and enrich the in-store Client Experience;

- Participate in cross-departmental task forces to bring a retail perspective and elevate Bulgari's service;

- Ensure seamless coordination with external agencies, consultants, and stakeholders;

- Coordinate markets and Local Sales Training Teams to collect relevant materials and information.

**Foster Retail Spirit and Community**:

- Support the management of the "Voice of the Team" project, including supplier management, questionnaire creation, surveys collection and sharing insights with stakeholders;

- Collect and share best practices with markets to align department activities with local priorities;

- Coordinate onboarding experiences for new Retail Team Members worldwide;

- Support the Department in coordinating all projects, tracking milestones, budget and calendars;

Profilo

**Qualifications/Professional Capabilities

- At least 2-3 years in similar positions, with project management and reporting experience

- Good knowledge of MS Office, with Excel and PowerPoint skills

- Able to use Canva

- Proficiency in English

**Personal Competencies

- Agility

- Organisational skills

- Ability to multi-task

- A proactive approach

- Curiosity and open-mindedness

- JOB NUMBER

**BULG09065**:

- COUNTRY / REGION

**Italy**:

- CITY

**MILAN**:

- CONTRACT TYPE

**Temporary**: